Customer Operations Analyst

Zinc; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company seeks a Customer Operations Analyst to transform data into actionable insights. This role is pivotal in enhancing team performance and driving strategic decisions. You will work closely with Account Management and Customer Success leaders, analyzing customer data to uncover growth opportunities and streamline operations. With a culture that promotes collaboration and innovation, this is a chance to make a real impact in a rapidly growing startup. Join a team that values your insights and fosters a flexible work environment, where your contributions will be recognized and celebrated.

Benefits

24 days holiday + Bank Holidays + birthday off

£1200 annual benefits allowance

30 days Work from Anywhere

Early finish Fridays (16:00)

Yearly company retreat to Serbia

Enhanced Maternity, Paternity, and Adoption Leave

Statutory pension with NEST

Zinc shares through the EMI Scheme

Unlimited access to MoreHappi coaching

Company socials and free Monday lunches

Qualifications

• Fluent in SQL and experienced in data analysis.
• Expertise in Excel with strong analytical skills.

Responsibilities

• Analyze customer usage and product engagement data.
• Collaborate with teams to improve customer journeys.

Skills

SQL Proficiency

Excel Expertise

Data Visualisation

Numerical Literacy

Confident Communicator

High EQ

Data Translator

Collaborative Operator

Job description

Description

At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence.

This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.

Key Responsibilities

1. Dig into the data: Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.
2. Find upsell gold: Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).
3. Make data make sense: Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.
4. Partner up: Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.
5. Support the engine room: Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.
6. Present with impact: Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions.

Skills, Knowledge and Expertise

1. Hard Skills
   • SQL Proficiency: You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.
   • Excel Expertise: You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.
   • Data Visualisation: You can turn numbers into narratives, building visuals that help teams instantly grasp the message.
   • Numerical Literacy: Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.
2. Soft Skills
   • Confident Communicator: You can clearly explain your findings to senior stakeholders, even if they’re not data experts.
   • High EQ: You know how to read a room, build trust, and adapt your style to different personalities and contexts.
   • Data Translator: You turn complex insights into plain English and actionable steps that teams can run with.
   • Collaborative Operator: You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• 30 days Work from Anywhere
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials, free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries

Who we are

Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

Read more about our story here: https://zincwork.com/mission

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events (which we do have), Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

We Recently Redefined Our Company Values

The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.