Customer Operations Analyst

Zinc Work Limited; London; On-site; GBP 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Operations Analyst, where your analytical skills will drive impactful decisions. You will work closely with customer teams, transforming complex data into actionable insights that enhance operations and strategy. This role offers a unique blend of technical challenges and business influence, allowing you to make a real impact on team performance. With a supportive environment and opportunities for professional growth, this is the perfect chance to thrive in a data-driven culture.

Benefits

24 days holiday + Bank Holidays + birthday off

£1200 annual benefits allowance

30 days Work from Anywhere

Early finish Fridays (16:00)

Yearly company retreat to Serbia

Enhanced Maternity, Paternity, and Adoption Leave

Statutory pension with NEST

Zinc shares through EMI Scheme

Unlimited access to MoreHappi coaching

Company socials and quarterly team events

Qualifications

• Fluent in SQL and experienced in building queries and analyzing data.
• Proficient in Excel, including VLOOKUP and pivot tables.

Responsibilities

• Analyze customer usage and product engagement data to identify trends.
• Collaborate with teams to improve customer journeys and internal operations.

Skills

SQL Proficiency

Excel Expertise

Data Visualisation

Numerical Literacy

Confident Communicator

High EQ

Data Translator

Collaborative Operator

Job description

Customer Operations Analyst

Application Deadline: 7 May 2025

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Compensation: £35,000 / year

Description

At Zinc, we’re on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

If you’re someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you’ve worked as a Data Analyst or you’re an operations pro with a data edge, you’ll find the perfect balance here between technical challenge and business influence.

This isn’t a back-office reporting role. You’ll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won’t sit on a shelf, they’ll directly drive action, unlock scale, and supercharge team performance.

Key Responsibilities ️

Dig into the data
Analyse customer usage, product engagement, and conversation metrics to highlight what’s working, and what’s not.

Find upsell gold
Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).

Make data make sense
Translate complex data into clear insights, whether it’s a spreadsheet, dashboard, or quick summary for a meeting.

Partner up
Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.

️ Support the engine room
Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.

Present with impact
Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions.

Skills, Knowledge and Expertise

️ Hard Skills

SQL Proficiency
You’re fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.

Excel Expertise
You’re no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.

Data Visualisation
You can turn numbers into narratives, building visuals that help teams instantly grasp the message.

Numerical Literacy
Stats, patterns, anomalies, you’ve got a sharp analytical brain and love digging into data.

️ Soft Skills

Confident Communicator ️
You can clearly explain your findings to senior stakeholders, even if they’re not data experts.

High EQ ️
You know how to read a room, build trust, and adapt your style to different personalities and contexts.

Data Translator
You turn complex insights into plain English and actionable steps that teams can run with.

Collaborative Operator
You’ll be working with multiple teams and stakeholders—cross-functional alignment is your thing.

What we offer

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• 30 days Work from Anywhere
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia ️️
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries