Customer Operations Agent (1820)

DP World; Cairnryan; Remote; GBP 18,000 - 24,000; Full time

Job summary

P&O Ferries in Cairnryan, Scotland, is seeking a Customer Check-in and Disembarkation Assistant to support management and deliver a cost-effective, customer-focused service for freight and tourist customers.

You will handle check-in, gate control, and safety compliance, working across the Customer Operations Department, with a strong emphasis on teamwork, safety, and frontline service. Experience in fast-paced, customer-facing roles and basic IT skills are desirable.

Qualifications

• Have customer service experience.
• Ability to work as part of a team and independently.
• Experience using IT systems such as Microsoft Outlook/Teams.
• Experience in a customer-facing environment.
• Experience operating within a safety-critical environment.
• Experience managing competing priorities in a fast-paced environment.

Responsibilities

• To check in and process customers coming through the port.
• Release and out gate traffic.
• Provide a high standard of customer service to our customers.
• Ensure the safety of yourself and others in the port.
• Report any breaches or suspected breaches of security.
• Ensure personal behaviour promotes culture change and reflects the values of the business.

Skills

Customer service

Teamwork

IT literacy

Customer-facing

Safety-critical environment

Prioritization

Job description

• To support the management team to deliver a cost effective, customer focused check in and disembarkation service to tourist and freight customers booked to travel through the Port of Cairnryan
• To carry out all duties, and to conduct themselves, in line with the P&O Ferries Values and Behaviours
• To ensure all operations are carried out in a safe manner.
• To utilise skills and knowledge of Freight and Tourist operations and the business to work effectively
• To be flexible to work across all areas of the Customer Operations Department to meet the demands of the business.
• To assist colleagues in their development of the role

The responsibilities and duties:

• To check in and process customers coming through the port
• Release and out gate traffic
• To provide a high standard of customer service to our customers
• To ensure the safety of yourself and others in the port
• To report any breaches or suspected breaches of security
• Ensure personal behaviour promotes culture change and reflects the values of the business

The ideal candidate will:

• Have customer service experience
• Manage to work as part of a team and on their own
• Understanding of IT systems such as Microsoft outlook/Teams
• Experience working in a customer-facing environment.
• Experience operating within a safety-critical environment.
• Experience managing competing priorities in a fast-paced environment.

Desirable:

• Previous experience within ports, shipping, logistics, transport, or ferry operations.
• Experience of vehicle marshalling or traffic management.
• Experience operating passenger transport vehicles.

If you have further questions then please reach out to the hiring manager Miki Lock for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando