Customer Operations Administrator

Drax; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Drax as a Customer Service Administrator on a 12-month fixed-term contract in Ipswich. Support service teams, enhance customer relationships, and contribute to a sustainable energy future. This role emphasizes communication, proactivity, and organizational skills, with a strong commitment to personal and professional development.

Benefits

Discretionary bonus depending on performance

Private Healthcare with Vitality

Personal accident cover

Group personal pension plan (up to 10%)

25 days holiday plus bank holidays

Qualifications

• No prior experience in customer service required.
• Desire to create a great customer experience is essential.
• Strong communicator and relationship builder.

Responsibilities

• Support service teams by clearing worklists and ensuring account accuracy.
• Build strong relationships with colleagues and customers.
• Take ownership of tasks and resolve issues.

Skills

Communication

Proactivity

Organisational skills

Teamwork

Adaptability

Job description

Customer Service Administrator
12 Month fixed term contract
Location – Ipswich – 3 days per week in office

Closing date – 26th July 2025

Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.

You’ll be joining our teams of practical doers, future thinkers, and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

About the role:
You’ll be a support to our service teams by clearing worklists & ensuring our customers’ accounts are accurate, you’ll have the opportunity to work with other service teams, so you’ll build fantastic relationships and feel a real sense of achievement from your work.

We’re steered by our values, and the work you’ll do is important. We’ll empower and encourage you to take action, to make informed decisions and to do the right thing. We love working at pace, so you’ll get a real buzz from being part of our team.

There’s plenty of opportunity for development and a huge amount to gain professionally and personally working as part of Drax Energy Solutions. We love to promote from within, and we’re proud of our positive working environment in which support and reward are key.

Who we’re looking for:
You don’t need to have worked in customer services before (but great if you have) – what’s more important to us is that you’ve got a natural desire to give create a great experience for people. You’ll want to make a difference, you’ll want to resolve issues, and you’ll want to exceed expectation.

It’s likely you’ll enjoy taking ownership of things – you love getting the job done! You’re proactive, organised, and adaptable – a self starter and a great team player.

And it goes without saying you’ll be a strong communicator and relationship builder.

Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support

your lifestyle. If successful in this role you’ll get:

·A discretionary bonus depending on company performance

·Private Healthcare with Vitality

·SAYE (Sharesave): discretionary scheme from time to time

·Personal accident cover

·Group personal pension plan where we’ll pay up to 10%

·Holiday 25 days plus bank holidays

·Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.

Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approachhere.

Talk to us about flexible working!

How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.

If you want to find out more about Drax, check out our LinkedIn page to see our latest news.

We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email [e-mail]