Customer Service Representative (Saas Adoption)

Iris Software Group; Usk; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

IRIS Software Group in the UK is seeking a proactive Customer Enablement Executive to drive customer adoption and maximize value from our software solutions. You will work with customers, Sales, Support and Product teams to deliver onboarding, promote engagement, and ensure satisfaction.

The role is hybrid with locations in Manchester or Slough, offering opportunities for professional development within a leading software company.

Qualifications

• Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.

Responsibilities

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Collaborate with Sales, Customer Support, and Product Development to enhance the customer journey.
• Provide proactive support to customers, addressing concerns and ensuring a high level of satisfaction.

Skills

Communication skills

Interpersonal skills

Analytical mindset

Data interpretation

Customer experience focus

SaaS knowledge

Collaboration

Tools

CRM software

Job description

point of contact for customers, helping them understand and utilize our software effectively. Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey. Monitor customer usage data and feedback to identify adoption trends and areas for improvement. Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience. Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.

About You

Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company. Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders. A passion for customer experience and the ability to proactively drive engagement. Analytical mindset with the ability to interpret customer usage data and recommend improvements., Ability to work both

independently and collaboratively within a team, Knowledge of IRIS Software Group's solutions or similar business software is a plus.

What We Offer

A supportive and innovative work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. The chance to make a meaningful impact in a leading software company.

Job Description

Hybrid role - Manchester or Slough UK

About IRIS Software Group

At IRIS Software Group, we're dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK's largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.

The Role

We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.

Key Responsibilities

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as a key