Customer Service Representative (Saas Adoption)

Iris Software Group; Manchester; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Professional development

Job summary

IRIS Software Group is seeking a proactive Customer Enablement Executive to help customers maximize value from our software. This role collaborates with Sales, Support, and Product teams to drive onboarding and ongoing engagement.

You will analyze usage data, identify adoption trends, and deliver proactive support to improve retention and satisfaction. The role is hybrid and based in Manchester or Slough, UK.

Qualifications

• Experience in a customer adoption, customer success, or similar role within a SaaS or technology company.
• Strong communication and interpersonal skills to build rapport with customers and stakeholders.
• Ability to interpret customer usage data and proactively drive engagement.

Responsibilities

• Develop and execute customer adoption strategies to ensure onboarding and continued engagement.
• Act as a key point of contact for customer enablement and onboarding support.
• Collaborate with internal teams to enhance the customer journey and satisfaction.

Skills

Customer adoption

SaaS

Communication

Relationship building

Analytical mindset

Tools

CRM software

Analytics tools

Job description

point of contact for customers, helping them understand and utilize our software effectively. Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey. Monitor customer usage data and feedback to identify adoption trends and areas for improvement. Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience. Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.

About You

Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company. Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders. A passion for customer experience and the ability to proactively drive engagement. Analytical mindset with the ability to interpret customer usage data and recommend improvements., Ability to work both

independently and collaboratively within a team, Knowledge of IRIS Software Group's solutions or similar business software is a plus.

What We Offer

A supportive and innovative work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. The chance to make a meaningful impact in a leading software company.

Job Description

Hybrid role - Manchester or Slough UK

About IRIS Software Group

At IRIS Software Group, we're dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK's largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.

The Role

We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.

Key Responsibilities

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as a key