Customer & Membership Services Specialist

The Quays Swimming & Diving Complex; Southampton; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live Active – The Quays in Southampton is seeking a Customer Service Representative to join our team on a full-time permanent basis. You will be based at BH Live Active – The Quays and contribute to delivering excellent customer service while supporting membership sales.

The role involves handling bookings, managing memberships, and engaging with visitors to ensure a positive experience at the Quays swimming and diving complex.

Qualifications

• Excellent communication and customer service are essential.
• Strong IT and administration skills required.
• Understanding the importance of providing great customer care.
• Experience dealing with customers face to face and over the phone.

Responsibilities

• Provide a great customer service experience to all visitors.
• Work towards achieving centre membership sales targets.
• Administer and maintain membership schemes.
• Administer a booking system.

Skills

Excellent communication

Customer service

IT proficiency

Administration

Job description

BH Live Active – The Quays in Southampton is seeking a Customer Service Representative to join our team on a full-time permanent basis. You will be based at BH Live Active – The Quays and contribute to delivering excellent customer service while supporting membership sales.

The role involves handling bookings, managing memberships, and engaging with visitors to ensure a positive experience at the Quays swimming and diving complex.