Customer Marketing Manager

Utility Warehouse; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Marketing Manager to drive customer engagement across its diverse utility services. This role involves crafting and executing impactful marketing campaigns, leveraging CRM tools to enhance customer experiences. You will collaborate with cross-functional teams to ensure alignment and success in achieving marketing targets. With a focus on innovation and customer satisfaction, this position offers the opportunity to make a significant impact in a rapidly growing company. If you are passionate about marketing and ready to take on new challenges, this is the perfect opportunity for you.

Benefits

Share Options

Electric Car Salary Sacrifice Scheme

Discounted Private Health Insurance

Matched Contribution Pension Scheme

Flexible Working Arrangements

Cashback Card

Family-friendly Policies

Employee Assistance Line

Free Virtual GP

Inclusive Belonging Groups

Qualifications

• Experience in the energy or regulated industries is essential.
• Proven track record in executing consumer marketing campaigns.

Responsibilities

• Translate marketing plans into actionable briefs and manage execution.
• Measure and report on campaign performance to optimize strategies.

Skills

Marketing Campaign Execution

CRM Tools (Braze, Unicom)

Data Analysis

Project Management

Cross-functional Collaboration

Effective Communication

Problem Solving

Education

Bachelor's Degree in Marketing or Related Field

Tools

CRM Software

Job description

Company Description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

Our business model is founded on word of mouth recommendations - so it's crucial that our customers are happy with us and engaged with our brand. We pride ourselves on high customer loyalty, satisfaction and retention and are looking for a marketing professional to contribute to delivering an engaging and personalised customer marketing experience across our multi-service products.

We're looking for an experienced Marketing Manager with experience in the energy industry to bring their brilliance and support the development and delivery of customer marketing campaigns across our services (Energy, Mobile, Broadband and Telco).

Here's the experience, skills & competencies we're looking for you to bring:

• Experience in the energy industry, utilities in general or a heavily regulated industry.
• Demonstrable experience of building and executing marketing campaigns for a consumer services company, utilising CRM tools such as Braze, Unicom or a similar tool.
• Ability to measure, track and analyse campaign performance and utilise this data to evolve and improve campaigns and marketing activities.
• Ability to craft effective marketing initiatives and campaigns to achieve the targets.
• Able to translate complex/multi-layered activities to coherent briefs for partnering teams.
• Skilled at prioritising projects and delivering multiple cross-functional initiatives at the same time.
• Showcasing results/visibility tailored for the internal audience at different levels.
• Collaborate across all functions to deliver the initiatives.
• Highly organised and able to spot, flag and recommend solutions to blockers.
• Ability to work autonomously with clear direction and take initiative.

We work together. Your team and the people you will work with…

This role will report to the Senior Marketing Manager - Services and will work closely across the Customer Marketing, Product and Brand teams.

We deliver progress. What you’ll do and how you will make an impact.

As the Marketing Manager - Services at UW you will be responsible for:

• Working with the Senior Marketing Manager to translate the roadmap of activities for all service lines (Energy, Telco, FS and Multi-service) into marketing plans to achieve the targets.
• Translate the plans into briefs where needed for partnering teams and manage them through to execution, including creating effective messaging to customers for maximum impact.
• Own the execution of the marketing plans, including tracking, measuring and reporting on the results.
• Deliver and evolve the test and learn plans to achieve targets.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you get our coveted Cashback Card for free.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Martyna Zbyszewska will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.