Customer Manager

JR United Kingdom; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company in FMCG as an account manager or customer success specialist. You'll manage a portfolio of B2B clients, deliver exceptional service, and drive growth through client engagement. This role offers the chance to thrive in a supportive environment where your contributions matter.

Qualifications

• Background in B2B account management or customer service, ideally within FMCG.
• Proactive approach to sales and client engagement.
• Confident communicator with strong presentation skills.

Responsibilities

• Managing a group of B2B clients across FMCG.
• Delivering exceptional service, driving renewals and identifying upsell opportunities.
• Using CRM to keep pipeline organized and forecasts accurate.

Skills

Client Engagement

Proactive Sales

Communication

Job description

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Are you a commercially minded account manager or customer success specialist looking to develop your career with a well-established and respected business?

This is a great opportunity for someone with experience in FMCG account management, customer service or internal sales who enjoys building strong client relationships and can spot opportunities to grow existing accounts. You’ll be managing a portfolio of B2B customers — mainly manufacturers and suppliers.

The Role

• Managing a group of B2B clients across FMCG
• Acting as the first point of contact for all things account-related
• Delivering exceptional service, driving renewals and identifying upsell opportunities
• Presenting digital solutions and services both online and face to face
• Feeding customer insights back into the business to support product development
• Keeping your pipeline organised and forecasts accurate using CRM

People Profile

This is an exciting chance to join a supportive, purpose-driven team where your voice matters and your work has real impact. We’re after someone who:

• A background in B2B account management or customer service, ideally within FMCG
• A proactive approach to sales and client engagement
• Someone who thrives in a hybrid working model (office near Watford)
• Confident communicator with strong presentation skills
• Organised, detail-oriented, and comfortable working across multiple accounts

If you’re ready to take your new business skills to a place where they’ll be valued and put to good use, we’d love to hear from you.

Ready to take the next step? Send your CV to our People Consultant, Lisa Fox, quoting ref PR/013086, and let’s have a chat about your future.

Applicants must be based in the UK with full working rights.

Due to high application volumes, if you don’t hear from us within a week, unfortunately, your application hasn’t been successful this time.