Customer Maintenance Operative

Blue Octopus; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in affordable housing is seeking a Customer Maintenance Operative to perform maintenance works in Birmingham. The ideal candidate will have construction experience and strong interpersonal skills. This role offers a supportive environment with various benefits, including a performance-based bonus and private medical insurance.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Sharesave scheme

Qualifications

• Experience in construction, carpentry, or maintenance.
• Knowledge of NHBC requirements is beneficial.

Responsibilities

• Carry out maintenance and defect repairs.
• Ensure health and safety regulations are followed.
• Communicate effectively with customers.

Skills

Interpersonal Skills

Customer Service

Education

Experience in Construction

Job description

Permanent – Full Time – 40 hours per week

We have a fantastic opportunity for a highly motivated Customer Maintenance Operative to join our team covering Quinton and surrounding areas.

Working to deliver the best quality in service, you will carry out responsive maintenance works on defects reported within the warranty period for purchasers and clients, always completing work to an excellent standard and achieving customer satisfaction. Keeping health and safety at the forefront of your mind, you’ll finalise the completion of defects liability works where a subcontractor has failed their obligations or any material fault.

This role will suit someone with experience in the construction industry – whether in a specific trade such as carpentry and joinery or more general experience in housebuilding or maintenance. We’d like to hear from you regardless of your background.

Knowledge of NHBC requirements and environmental regulations would be beneficial but is not essential. With good interpersonal skills and the ability to interact with customers in a friendly and professional manner, you’ll exhibit high service standards to meet customer expectations.

Responsibilities include:

1. Carrying out maintenance and defect repairs in line with company standards.
2. Ensuring health and safety regulations are followed during all tasks.
3. Communicating effectively with customers and team members.
4. Completing all required documentation and reports accurately.
5. Finalising defects liability works, especially where subcontractors have not fulfilled obligations.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in high-quality housing development and regeneration projects.

We are committed to enhancing the communities we serve, building quality homes, and supporting our staff; developing talent is key. Lovell values diversity and inclusion and is an equal opportunities employer.

The Lovell culture empowers colleagues to make decisions locally, challenge the status quo, and work collaboratively to achieve our goals and make Lovell a great place to work.