Customer & Logistics Planner

Richmond Marketing; Belfast City District; On-site; GBP 21,000 - 26,000; Full time

Job summary

Richmond Marketing in Belfast is seeking a dual-role Administrator to manage customer order processing and front-of-house duties. You will liaise with logistics, customers and sales teams to ensure orders are fulfilled on time while also managing reception, hospitality, and meeting logistics to keep the office running smoothly.

The role requires sharp attention to detail, the ability to work under pressure and strong organisational skills.

Qualifications

• Must have 1–2 years experience in customer planning/order processing.
• Excellent data accuracy and attention to detail.
• Strong organisational skills and ability to prioritise tasks to meet deadlines.
• Proficient with ERP/order processing systems.

Responsibilities

• Sales order processing and sample order processing.
• Liaison with logistics partners, customers and sales reps to ensure orders are processed and goods delivered as expected.
• Dealing with customer queries / customer service.
• Issuing daily/weekly order reporting with our logistics partner.
• Daily loading sheet processing.
• Obtaining supporting evidence and authorization for credit note requests.
• As part of a small admin team, support management and sales team in all aspects of the business.

Skills

Attention to detail

Self-starter

Organisational skills

Time management

ERP systems (Order processing)

Customer planning/order processing

FMCG experience in Retail/Wholesale (a

Tools

ERP software

Job description

Richmond Marketing in Belfast is seeking a dual-role Administrator to manage customer order processing and front-of-house duties. You will liaise with logistics, customers and sales teams to ensure orders are fulfilled on time while also managing reception, hospitality, and meeting logistics to keep the office running smoothly.

The role requires sharp attention to detail, the ability to work under pressure and strong organisational skills.