Customer Operations & Orders Administrator System Rollout

Confidential; Belfast City District; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Two-year contract

35-hour week

Flexible start times

On-site parking

Office-based role

25 days annual leave + 9 holidays

One-hour lunch break

Exposure to systems transformation

Job summary

Confidential in Belfast is recruiting a Business Administrator to support customer operations and sales order processing during a major systems rollout. You will act as a central point of contact for customers, managing orders from receipt to fulfilment and ensuring a high standard of service.

You will liaise with operations, logistics, stock control, finance and quality teams; handle documentation; support planning and continuous improvement; and assist with the transition to the new bespoke

Qualifications

• Previous experience within an administration, customer service or sales support environment.
• Strong communication skills with confidence handling telephone enquiries.
• Excellent organisational skills and a high level of attention to detail.
• Ability to manage multiple priorities and adapt quickly to changing demands.
• Strong relationship-building and stakeholder management skills.
• Experience working within a busy office environment.
• A proactive and flexible approach with a willingness to support a varied workload.
• Good IT skills and confidence in learning new systems.
• Experience of SAP is not essential as full training will be provided.

Responsibilities

• Processing customer sales orders accurately and efficiently.
• Issuing order acknowledgements and communicating updates to customers.
• Coordinating customer orders to ensure delivery targets are achieved.
• Liaising with internal departments including operations, logistics, stock control, finance and quality teams.
• Ensuring documentation is completed accurately and issued in a timely manner.
• Supporting operational planning activities and identifying opportunities to improve processes.
• Assisting with the transition to a new business system and helping shape future ways of working.
• Providing administrative support across the wider customer service function as required.

Skills

Administration

Customer service

Sales support

Communication skills

Organisational skills

Multitasking

Stakeholder management

IT skills

Tools

SAP

Job description

Confidential in Belfast is recruiting a Business Administrator to support customer operations and sales order processing during a major systems rollout. You will act as a central point of contact for customers, managing orders from receipt to fulfilment and ensuring a high standard of service.

You will liaise with operations, logistics, stock control, finance and quality teams; handle documentation; support planning and continuous improvement; and assist with the transition to the new bespoke