Customer Liaison Officer (Fixed Term)

Liberty Group; Salford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Supportive team

Career development

Customer-focused culture

Job summary

Liberty Property Services in Salford is seeking a Customer Liaison Officer to join the team on a full-time fixed-term contract until 31 March 2027. You will be the main link between residents, housing teams and service delivery, ensuring access, clear communication and a first-class service at every interaction.

You’ll engage with tenants, support servicing and compliance programmes, handle enquiries with empathy, and help improve resident satisfaction while maintaining accurate records.

Qualifications

• Experience in a customer-facing role.
• Strong customer service and communication skills.
• Calm under pressure and professional.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Strong organisational skills and ability to manage workload.
• Problem-solving and analytical abilities.
• Empathetic approach to customer needs.
• Ability to work with colleagues, clients and stakeholders.
• Full UK driving licence.

Responsibilities

• Act as the key link between residents, clients, housing teams and operational staff to ensure servicing and compliance works are completed efficiently.
• Build positive relationships with tenants, neighbours, housing officers and client representatives.
• Manage customer engagement and communication throughout.
• Deliver legal appointment letters and carry out legal appointment visits where required.
• Visit properties to achieve access.
• Conduct door-to-door engagement and facilitate access near compliance deadlines.
• Support vulnerable customers and communicate individual requirements appropriately.
• Resolve customer concerns professionally to reduce complaints and improve satisfaction.
• Work with scheduling teams to improve access rates and contractual performance.
• Maintain accurate customer records and update systems using handheld devices and company software.
• Attend client and site meetings as required.
• Support continuous improvement initiatives in customer engagement and access processes.

Skills

Customer-facing

Customer service

Communication

Organisational

Problem-solving

Empathy

Teamwork

Driving licence

Reliability

Education

NVQ Level 2 in customer care

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Customer Liaison Officer

Location: Salford

Full Time | Fixed Term Contract (Till March 31st 2027)

Be the vital link between customers and service delivery teams

Liberty Property Services is looking for a confident and customer-focused Customer Liaison Officer to join our team in Salford.

This is an exciting opportunity to play a key role in supporting the delivery of servicing and compliance programmes across social housing properties. As the main point of contact for tenants, you'll help ensure access is achieved, customer needs are understood, and residents receive a first-class service throughout every interaction.

If you're an excellent communicator who enjoys working with people, solving problems, and making a genuine difference in local communities, we'd love to hear from you.

What you'll be doing

As a Customer Liaison Officer, you'll act as the key link between residents, clients, housing teams and operational staff to help ensure servicing and compliance works are completed efficiently and with minimal disruption.

• Building positive relationships with tenants, neighbours, housing officers and client representatives
• Managing customer engagement and communication throughout
• Delivering legal appointment letters and carrying out legal appointment visits where required
• Visiting properties to achieve access
• Conducting door-to-door engagement and cold-calling properties approaching compliance deadlines
• Supporting vulnerable customers and ensuring individual requirements are understood and communicated appropriately
• Resolving customer concerns professionally and sensitively, helping to reduce complaints and improve satisfaction
• Working closely with operational and scheduling teams to improve access rates and contractual performance
• Managing client relationships and supporting community engagement initiatives
• Maintaining accurate customer records and updating systems using handheld devices and company software
• Attending client and site meetings when required
• Supporting continuous improvement initiatives and identifying opportunities to improve customer engagement and access processes

What we're looking for

We are seeking an approachable and empathetic individual who can build trust with residents while maintaining a professional and proactive approach.

Essential:

• Experience in a customer-facing role
• Strong customer service and communication skills
• Ability to handle challenging situations calmly and professionally
• Experience using Microsoft Office, including Outlook, Word and Excel
• Strong organisational skills and ability to manage your own workload
• Problem-solving and analytical abilities
• A caring and empathetic approach to customer needs
• Ability to work collaboratively with colleagues, clients and stakeholders
• Full UK driving licence
• Professional, trustworthy and reliable attitude

Desirable:

• Experience as a Customer Liaison Officer
• Experience within social housing, repairs, maintenance, compliance or construction environments
• NVQ Level 2 (or above) in a customer care-related discipline
• Experience working with gas servicing or compliance programmes

Why join Liberty?

• Be part of a business that genuinely puts customers first
• Play a vital role in helping keep residents safe in their homes
• Join a supportive and collaborative team environment
• Opportunity to develop your skills and progress your career
• Work for a company driven by passion, openness, respect and trust
• Make a real difference to customers and communities every day

If you're passionate about delivering exceptional customer service and want to be part of a team that improves lives, we'd love to hear from you.

Closing Date: 10th September 2026 (We may close earlier due to demand)