Resident Liaison & Access Coordinator

Liberty Group; Salford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Supportive team

Career development

Customer-focused culture

Job summary

Liberty Property Services in Salford is seeking a Customer Liaison Officer to join the team on a full-time fixed-term contract until 31 March 2027. You will be the main link between residents, housing teams and service delivery, ensuring access, clear communication and a first-class service at every interaction.

You’ll engage with tenants, support servicing and compliance programmes, handle enquiries with empathy, and help improve resident satisfaction while maintaining accurate records.

Qualifications

• Experience in a customer-facing role.
• Strong customer service and communication skills.
• Calm under pressure and professional.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Strong organisational skills and ability to manage workload.
• Problem-solving and analytical abilities.
• Empathetic approach to customer needs.
• Ability to work with colleagues, clients and stakeholders.
• Full UK driving licence.

Responsibilities

• Act as the key link between residents, clients, housing teams and operational staff to ensure servicing and compliance works are completed efficiently.
• Build positive relationships with tenants, neighbours, housing officers and client representatives.
• Manage customer engagement and communication throughout.
• Deliver legal appointment letters and carry out legal appointment visits where required.
• Visit properties to achieve access.
• Conduct door-to-door engagement and facilitate access near compliance deadlines.
• Support vulnerable customers and communicate individual requirements appropriately.
• Resolve customer concerns professionally to reduce complaints and improve satisfaction.
• Work with scheduling teams to improve access rates and contractual performance.
• Maintain accurate customer records and update systems using handheld devices and company software.
• Attend client and site meetings as required.
• Support continuous improvement initiatives in customer engagement and access processes.

Skills

Customer-facing

Customer service

Communication

Organisational

Problem-solving

Empathy

Teamwork

Driving licence

Reliability

Education

NVQ Level 2 in customer care

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Liberty Property Services in Salford is seeking a Customer Liaison Officer to join the team on a full-time fixed-term contract until 31 March 2027. You will be the main link between residents, housing teams and service delivery, ensuring access, clear communication and a first-class service at every interaction.

You’ll engage with tenants, support servicing and compliance programmes, handle enquiries with empathy, and help improve resident satisfaction while maintaining accurate records.