Customer Liaison Officer

Sustainable Group; Hereford; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for CPD

Job summary

Sustainable Building Services is recruiting a Customer Liaison Officer to manage the resident journey, ensuring engagement procedures are followed across projects. You will liaise with residents, clients, and subcontractors to coordinate access, inductions, and consultations, while safeguarding data and adhering to H&S standards.

Based in Hereford, the role offers a full-time permanent contract with a salary of £29,000 plus a £3,000 car allowance, and a benefits package including enhanced

Qualifications

• At least 1 year in a customer-facing role within construction.
• Full UK driving license.
• GCSEs or equivalent qualification.
• Ability to organise a fluctuating workload.
• Strong customer service and communication skills.
• Understanding of H&S regulations on construction sites.

Responsibilities

• Consult and support residents before, during, and after works.
• Identify vulnerable tenants and additional needs.
• Ensure resident data is safeguarded per GDPR policies.
• Manage the customer/resident journey per procedures.
• Build effective relationships with residents, clients, subcontractors, site personnel, local stakeholders and the Customer Care department.
• Carry out choice events, consultation events and individual resident consultations regarding future work.
• Induct residents to process, scope of works, and surveys including photos for evidence.
• Agree access arrangements with residents and book home appointments.

Skills

Customer service

Communication

Organisation

Driving licence

H&S awareness

Education

GCSEs or equivalent

Job description

Location: Based in Hereford

Salary: £29,000 per annum with a car allowance of £3,000 pa

Contract: Full time, permanent

Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday

Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!

Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions!

We are now recruiting for a Customer Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures.

Responsibilities

• Consulting and supporting residents prior to, during and after works to their homes.
• Identifying vulnerable tenants and any additional needs they might need accommodated.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Agreeing access arrangements with the resident and book appointments to enable the work to their home.

Qualifications

• A minimum of 1 year working in a customer facing role within the construction industry.
• A full UK Driving license.
• GCSE's and above, or equivalent qualification.
• The ability to efficiently organise a fluctuating workload.
• Customer service skills alongside strong and effective communication skills.
• An understanding of H&S regulations and working practices relating to construction sites.

Preferred qualifications

• A basic understanding of retrofit.

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time.