Customer Liaison Officer

Construction Resources Limited.; Leeds; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Car allowance

Enhanced pension scheme

Healthcare cashplan

Enhanced maternity benefits

Employee Assistance Programme

Training and professional development

Career progression opportunities

Job summary

Construction Resources Limited is seeking a dedicated Customer Liaison Officer to support social housing refurbishment projects in Leeds. You will be the main contact for residents, coordinating with site teams and clients to keep residents informed and minimise disruption.

Working closely with operational teams, you will arrange appointments, conduct visits, and help manage enquiries while maintaining GDPR-compliant records and delivering an exceptional customer experience.

Qualifications

• Previous experience in a customer-facing role within construction, housing, property maintenance or social housing.
• Full UK Driving Licence and confident use of Microsoft Office.
• Excellent communication, interpersonal and organisational skills.

Responsibilities

• Act as primary point of contact for residents throughout planned works.
• Keep residents informed before, during and after works.
• Build positive relationships and deliver excellent customer service.
• Arrange appointments and coordinate access for operatives.
• Carry out resident visits, inductions and property condition surveys as required.
• Identify vulnerable residents and ensure appropriate support is provided.
• Manage enquiries and complaints in a professional and timely manner.
• Prepare and distribute resident information packs and project communications.
• Maintain accurate GDPR-compliant records.
• Work with site teams, subcontractors and client representatives.
• Organise and attend resident consultation meetings and community events.
• Support social value initiatives within the local community.

Skills

Customer-facing experience

Driving licence

Communication skills

Organisational skills

Microsoft Office

Health and safety awareness

Job description

CustomerLiaisonOfficer

Location:Leeds

Contract:Full-Time|Permanent

Hours:MondaytoThursday:8:00am–5:00pm|Friday:8:00am–4:30pm

AbouttheRole

Ourclientisawell-establishedcontractordeliveringplannedmaintenance,refurbishment,retrofitanddecarbonisationprojectsacrossthesocialhousingsector.

Duetocontinuedgrowth,theyarelookingtorecruitaCustomerLiaisonOfficertosupportprojectsacrossLeeds.Thisisanexcellentopportunityforsomeonewithstrongcustomerserviceskillswhoenjoysworkingwithresidentsandhelpingensureprojectsrunsmoothlyfromstarttofinish.

TheRole

AstheCustomerLiaisonOfficer,youwillactasthemainpointofcontactbetweenresidents,siteteamsandtheclientthroughoutrefurbishmentandretrofitworks.You'llensureresidentsarekeptinformedateverystage,helpingtominimisedisruptionwhiledeliveringanexceptionalcustomerexperience.

Workingcloselywithoperationalteams,you'llbuildpositiverelationships,coordinateappointmentsandprovideongoingsupporttoresidentsthroughoutthedurationoftheproject.

KeyResponsibilities

• Actastheprimarypointofcontactforresidentsthroughoutplannedworks.
• Keepresidentsinformedbefore,duringandafterworksarecompleted.
• Buildpositiverelationshipstodeliverexcellentcustomerservice.
• Arrangeappointmentsandcoordinateaccessforoperatives.
• Carryoutresidentvisits,inductionsandpropertyconditionsurveyswhererequired.
• Identifyvulnerableresidentsandensureappropriatesupportisprovided.
• Manageresidentenquiries,concernsandcomplaintsinaprofessionalandtimelymanner.
• Prepareanddistributeresidentinformationpacksandprojectcommunications.
• MaintainaccuraterecordsinlinewithGDPRrequirements.
• Workcloselywithsiteteams,subcontractorsandclientrepresentatives.
• Organiseandattendresidentconsultationmeetingsandcommunityengagementevents.
• Supportsocialvalueinitiativeswithinthelocalcommunity.

Requirements

Essential

• Previousexperienceinacustomer-facingrolewithinconstruction,housing,propertymaintenanceorsocialhousing.
• FullUKDrivingLicence.
• Excellentcommunicationandinterpersonalskills.
• Strongorganisationalskillswiththeabilitytomanagemultiplepriorities.
• ConfidentusingMicrosoftOfficeandmaintainingaccuraterecords.
• Goodunderstandingofhealthandsafetywithinaconstructionenvironment.

Desirable

• Experienceworkingonplannedmaintenance,refurbishmentorretrofitprogrammes.
• Knowledgeofsocialhousingenvironments.
• Experiencesupportingcommunityengagementorsocialvalueactivities.
• Understandingofenergyefficiencyordecarbonisationprojects.

What'sonOffer

• Competitivesalarypluscarallowance.
• Enhancedpensionscheme.
• Healthcarecashplan.
• Enhancedmaternitybenefits.
• EmployeeAssistanceProgramme.
• Ongoingtrainingandprofessionaldevelopment.
• Excellentopportunitiesforcareerprogressionwithinagrowingbusiness.

Ourclientiscommittedtocreatinganinclusiveworkplaceandwelcomesapplicationsfromallsuitablyqualifiedcandidatesregardlessofage,disability,gender,race,religionorbelief,sexualorientation,maritalstatus,oranyotherprotectedcharacteristic.