Customer Liaison Officer — Empathetic Lending Support

Lendology CIC | B Corp; Taunton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

A nine-day working fortnight

Ethical employer

Enhanced pension

Health cash plan

Above statutory holiday allowance

Onsite parking in Taunton

Job summary

A certified social enterprise lender in Taunton seeks a Customer Liaison Officer to be the first point of contact for customers throughout their lending journey. This role emphasizes empathy and clear communication, helping customers with loan applications and providing support in sensitive situations. Candidates should have experience in a customer-facing role, be organized and detail-oriented, and be motivated to make a positive difference. Join a supportive team committed to genuine social and environmental impact.

Qualifications

• Experience in a customer-facing role, particularly involving phone contact.
• Ability to handle sensitive conversations with professionalism.
• Motivated by helping people and making a difference.

Responsibilities

• Handle inbound customer enquiries by phone, email and other channels.
• Guide customers through loan applications and support with documentation.
• Explain financial information clearly in plain English.
• Maintain accurate customer records and update internal systems.
• Support customers throughout the life of their loan.

Skills

Clear communication

Empathy

Organizational skills

Attention to detail

Problem-solving

Job description

A certified social enterprise lender in Taunton seeks a Customer Liaison Officer to be the first point of contact for customers throughout their lending journey. This role emphasizes empathy and clear communication, helping customers with loan applications and providing support in sensitive situations. Candidates should have experience in a customer-facing role, be organized and detail-oriented, and be motivated to make a positive difference. Join a supportive team committed to genuine social and environmental impact.