Customer Liaison Officer

UKAS; Staines-upon-Thames; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A UK accreditation body based in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time position offers hybrid working options. The successful candidate will provide essential administrative support, coordinating visit arrangements, responding to inquiries, and maintaining databases while ensuring customer satisfaction meets the organization's standards. Ideal applicants will demonstrate strong communication skills and experience in teamwork and Microsoft Office.

Qualifications

• Accurate written and clear verbal communication skills are essential.
• Demonstrable experience of working as part of a team is required.
• Ability to prioritise workload to meet deadlines is necessary.
• Good knowledge of Microsoft Office software is important.

Responsibilities

• Coordinate visit arrangements for clients.
• Provide customers with visit confirmations and quotes.
• Book travel arrangements for visits.
• Progress accreditation casework following company policies.
• Maintain and update databases.
• Respond to internal and external inquiries.
• Perform general administration tasks.
• Support other teams and departments as needed.

Skills

Written communication

Verbal communication

Teamwork

Time management

Microsoft Office

Job description

UKAS Staines‑Upon‑Thames, England, United Kingdom

Customer Liaison Officer

UKAS is recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full‑time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub‑contractors and the public.

Responsibilities

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments

Expected Skills & Experience

• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service
• Administrative
• Strategy/Planning

Industries

• Office Administration
• Administrative and Support Services