Customer Liaison & Accreditation Admin

UKAS; Staines-upon-Thames; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A UK accreditation body based in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time position offers hybrid working options. The successful candidate will provide essential administrative support, coordinating visit arrangements, responding to inquiries, and maintaining databases while ensuring customer satisfaction meets the organization's standards. Ideal applicants will demonstrate strong communication skills and experience in teamwork and Microsoft Office.

Qualifications

• Accurate written and clear verbal communication skills are essential.
• Demonstrable experience of working as part of a team is required.
• Ability to prioritise workload to meet deadlines is necessary.
• Good knowledge of Microsoft Office software is important.

Responsibilities

• Coordinate visit arrangements for clients.
• Provide customers with visit confirmations and quotes.
• Book travel arrangements for visits.
• Progress accreditation casework following company policies.
• Maintain and update databases.
• Respond to internal and external inquiries.
• Perform general administration tasks.
• Support other teams and departments as needed.

Skills

Written communication

Verbal communication

Teamwork

Time management

Microsoft Office

Job description

A UK accreditation body based in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time position offers hybrid working options. The successful candidate will provide essential administrative support, coordinating visit arrangements, responding to inquiries, and maintaining databases while ensuring customer satisfaction meets the organization's standards. Ideal applicants will demonstrate strong communication skills and experience in teamwork and Microsoft Office.