Customer Liaison Officer

The Guinness Partnership; Bath; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

The Guinness Partnership in Bath is seeking a Customer Liaison Officer to join the Housing & Neighbourhoods team on a full-time, permanent basis. This field-based role involves regular travel across your designated area to engage with residents and resolve issues.

You'll work closely with Estate Services to deliver swift, practical solutions, building strong relationships with homeowners and tenants while promoting safe, quality housing services.

Qualifikationen

• Excellent customer service skills with strong communication and relationship-building abilities.
• Ability to plan and manage workload with minimal supervision.
• Comfort using mobile technology while on the move.
• Strong time-management and focus on value for money.
• Experience in environments with legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient when handling challenging situations and delivering sustainable outcomes.
• Experience in data analysis and drawing informed conclusions.

Aufgaben

• Be the face of Guinness in the neighbourhoods, meeting residents and resolving issues.
• Work in a mobile, field-based role across your designated patch (Bath).
• Collaborate with Estate Services and other Guinness teams to deliver quick, efficient solutions.
• Travel across your designated area and maintain regular contact with residents.

Kenntnisse

Customer service

Communication

Relationship building

Workload planning

Mobile technology

Time management

Data analysis

Problem solving

Resilience

Change management

Jobbeschreibung

Job Description

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents.

We have a new opportunity for a Customer Liaison Officer to join us on a full time, permanent basis. This is a field-based role requiring regular travel across your designated area, covering Bath.

As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents.

A full clean, UK driving licence is required for this role.

Essential Criteria

• Excellent customer service skills, with strong communication and relationship-building abilities.


• The capability to plan and manage your workload effectively without high levels of supervision.


• Confidence using mobile technology to work 'on the go'.


• Strong resource and time-management skills, with the ability to prioritise and deliver value for money.


• Experience working in an environment of legislative and organisational change.


• Proven problem-solving and decision-making skills.


• Resilience when handling challenging situations and delivering sustainable outcomes.


• Experience in analysing data and drawing informed conclusions.

Desirable Criteria

• Experience of working in the housing or property sector

Role profile: https://jobs.guinness.org.uk/rps/CustomerLiaisonOfficer.pdf

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.