Field-Based Community Liaison & Resident Advocate

The Guinness Partnership; Bath; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Zusammenfassung

The Guinness Partnership in Bath is seeking a Customer Liaison Officer to join the Housing & Neighbourhoods team on a full-time, permanent basis. This field-based role involves regular travel across your designated area to engage with residents and resolve issues.

You'll work closely with Estate Services to deliver swift, practical solutions, building strong relationships with homeowners and tenants while promoting safe, quality housing services.

Qualifikationen

• Excellent customer service skills with strong communication and relationship-building abilities.
• Ability to plan and manage workload with minimal supervision.
• Comfort using mobile technology while on the move.
• Strong time-management and focus on value for money.
• Experience in environments with legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient when handling challenging situations and delivering sustainable outcomes.
• Experience in data analysis and drawing informed conclusions.

Aufgaben

• Be the face of Guinness in the neighbourhoods, meeting residents and resolving issues.
• Work in a mobile, field-based role across your designated patch (Bath).
• Collaborate with Estate Services and other Guinness teams to deliver quick, efficient solutions.
• Travel across your designated area and maintain regular contact with residents.

Kenntnisse

Customer service

Communication

Relationship building

Workload planning

Mobile technology

Time management

Data analysis

Problem solving

Resilience

Change management

Jobbeschreibung

The Guinness Partnership in Bath is seeking a Customer Liaison Officer to join the Housing & Neighbourhoods team on a full-time, permanent basis. This field-based role involves regular travel across your designated area to engage with residents and resolve issues.

You'll work closely with Estate Services to deliver swift, practical solutions, building strong relationships with homeowners and tenants while promoting safe, quality housing services.