Customer Journey Architect - Financial Services (Hybrid)

Gazelle Global; Leeds; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Gazelle Global is seeking a Customer Journey Manager with strong technical business analysis to drive a complex financial services transformation. You will shape end-to-end processes and translate business needs into practical, testable system requirements across operations, technology platforms and third-party interfaces.

Hybrid work is available with two days a week in the Leeds office, offering a balance of collaboration and focused delivery.

Qualifications

• Strong technical business analysis across business processes and technology.
• Financial services experience in investments, wealth management or stockbroking.
• Experience defining system integrations, data flows, dependencies and exception handling.
• Understanding of banking, cash movements, foreign exchange and reconciliation.
• Experience analysing batch processing, operational controls and failure scenarios.

Skills

Technical business analysis

Financial services domain

Systems integration

Data flows

Batch processing

Job description

Gazelle Global is seeking a Customer Journey Manager with strong technical business analysis to drive a complex financial services transformation. You will shape end-to-end processes and translate business needs into practical, testable system requirements across operations, technology platforms and third-party interfaces.

Hybrid work is available with two days a week in the Leeds office, offering a balance of collaboration and focused delivery.