Customer Journey Manager

Gazelle Global; Leeds; Ibrido; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Gazelle Global is seeking a Customer Journey Manager with strong technical business analysis to drive a complex financial services transformation. You will shape end-to-end processes and translate business needs into practical, testable system requirements across operations, technology platforms and third-party interfaces.

Hybrid work is available with two days a week in the Leeds office, offering a balance of collaboration and focused delivery.

Competenze

• Strong technical business analysis across business processes and technology.
• Financial services experience in investments, wealth management or stockbroking.
• Experience defining system integrations, data flows, dependencies and exception handling.
• Understanding of banking, cash movements, foreign exchange and reconciliation.
• Experience analysing batch processing, operational controls and failure scenarios.

Conoscenze

Technical business analysis

Financial services domain

Systems integration

Data flows

Batch processing

Descrizione del lavoro

We're looking for a Customer Journey Manager with strong technical business analysis experience to support a complex financial services transformation. This is an opportunity to help shape end-to-end processes and define practical, testable solutions across business operations, technology platforms and third-party systems.

Working pattern: Hybrid, with two days per week in the office

The Project

You'll work across investments, banking and operational technology, analysing how multiple platforms interact and translating complex business challenges into clear system requirements. Your work will cover asset lifecycle processes, reference data, money movement, reconciliation and critical batch operations, helping ensure solutions are reliable and operationally sound.

Key Skills and Experience

• Strong technical business analysis across business processes and technology.
• Financial services experience, ideally in investments, wealth management or stockbroking.
• Experience defining system integrations, data flows, dependencies and exception handling.
• Understanding of banking, cash movements, foreign exchange and reconciliation.
• Experience analysing batch processing, operational controls and failure scenarios.
• Ability to work across technology teams, business operations and third-party suppliers.
• Exposure to large-scale transformation and complex cross-platform environments.