Customer Intelligence & Insight Analysis Lead (13 months)

NatWest Group; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

NatWest Group is seeking a Customer Intelligence & Insight Analysis Lead in London. This role designs and delivers strategic insight programmes, translating complex analysis into actionable customer recommendations and executive-ready briefs for ExCo, RemCo and the Board.

You will lead end-to-end customer research projects, ensure insights are commercially relevant and provide clear guidance to drive customer-focused decisions.

Qualifications

• Experience of market research or customer insight on either the client or agency side.
• Ability to manage qualitative and quantitative research studies.
• Understanding of external regulations and their impact on customer and marketing strategy.
• Excellent communication skills, verbal and written.
• Strong influencing skills and ability to build relationships at all levels.
• Ability to deliver multiple projects on time and within budget.

Responsibilities

• Designing and delivering strategic insight programmes and projects.
• Produce executive-ready papers, briefings and presentations leveraging AI best practice.
• Translate complex analysis into clear customer insights and recommendations.
• Influence stakeholders to drive customer-focused decisions.
• Lead customer research programmes from design through to action planning.
• Ensure research outputs are commercially relevant and actionable.
• Deliver multi-source actionable insight.
• Engage with external practitioners to stay current with techniques.

Skills

Market research

Customer insight

Qualitative research

Quantitative research

Stakeholder management

Executive presentations

Job description

Join us as a Customer Intelligence & Insight Analysis Lead

• If you’re a strategic thinker with a passion for insight, this could be your ideal role
• You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
• Joining a forward-thinking and influential team, you can expect great visibility for you and your work
• We're offering this role for a period of 13 months

What you'll do

As a Customer Intelligence & Insight Analysis Lead you’ll be designing and delivering a range of strategic insight programmes and projects. In doing this, you’ll make recommendations based on existing insight and integrating these with new findings.

Day to day, you’ll be required to:

• Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling
• Translating complex analysis into clear customer insights and recommendations
• Influencing stakeholders to drive customer-focused decisions.
• Leading customer research programmes from design through to action planning
• Ensuring research outputs are commercially relevant and actionable
• Delivering multi-source actionable insight
• Challenging and adding value to insight briefs
• Engaging with external practitioners to make sure we remain up to date with the latest techniques

The skills you'll need

We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you’ll need:

• An understanding of external regulations and their impact on the customer and marketing strategy
• Excellent communication skills, both verbally and in writing
• Strong influencing skills and the ability to build strong relationships with colleagues at all levels
• The ability to deliver multiple projects on time and in budget