Customer Intelligence Analyst (12 Month Fixed Term Contract)

Hsbc Global Services Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

HSBC is seeking a Customer Intelligence Analyst for a 12-month fixed-term contract in London. The role focuses on transforming customer data into actionable insights and partnering across Data Engineering and Analytics Engineering to support strategic decisions.

The ideal candidate has experience in customer analytics and data analysis, strong SQL skills, and proficiency with BI tools (Tableau/Power BI/Looker). Excellent communication and stakeholder management are essential.

Qualifications

• Experience within customer analytics, data analysis, or insight-driven roles, using data to influence decision‑making.
• Strong SQL capability and experience working with large, complex datasets.
• Experience using BI and visualisation tools such as Tableau, Power BI, or Looker to communicate insights effectively.
• Understanding of analytical techniques including segmentation, hypothesis testing, predictive modelling, or AI/advanced analytics tools.
• Strong stakeholder management and communication skills, with the ability to explain complex data clearly to both technical and non‑technical audiences.

Responsibilities

• Analyse customer data to identify trends, drivers, and opportunities related to customer growth, engagement, and experience.
• Develop and maintain customer datasets, metrics, dashboards, and reporting solutions that support enterprise decision-making.
• Partner with Data Engineering and Analytics Engineering teams to define data requirements, validate pipelines and improve data models.
• Apply analytical techniques such as segmentation, driver analysis, trend analysis, and AI-enabled analytics to deepen customer understanding.
• Translate complex analysis into clear narratives, visualisations, and actionable recommendations for stakeholders across the business.

Skills

Customer analytics

SQL

Data analysis

Stakeholder management

Communication

Tools

Tableau

Power BI

Looker

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Intelligence Analyst on a fixed term contract until December 2027.

This is an exciting opportunity for you to play a key role in shaping how HSBC understands and responds to customer behaviour through data-driven insights and advanced analytics.

As a Customer Intelligence Analyst, you’ll work at the heart of customer analytics, transforming complex data into meaningful stories, actionable recommendations, and measurable business outcomes. You’ll partner closely with Data Engineering, Analytics Engineering, and business stakeholders to uncover trends, identify growth opportunities, and support strategic decision‑making across the organisation.

This role is ideal for someone who enjoy combining analytical thinking with storytelling, thrives in a collaborative environment, and wants to broaden their experience in customer analytics within a global organisation.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Analyse customer data to identify trends, drivers, and opportunities related to customer growth, engagement, and experience
• Develop and maintain customer datasets, metrics, dashboards, and reporting solutions that support enterprise decision-making
• Partner with Data Engineering and Analytics Engineering teams to define data requirements, validate pipelines and improve data models
• Apply analytical techniques such as segmentation, driver analysis, trend analysis, and AI-enabled analytics to deepen customer understanding
• Translate complex analysis into clear narratives, visualisations, and actionable recommendations for stakeholders across the business

To be successful in this role you should meet the following requirements:

• Experience within customer analytics, data analysis, or insight-driven roles, using data to influence decision‑making
• Strong SQL capability and experience working with large, complex datasets
• Experience using BI and visualisation tools such as Tableau, Power BI, or Looker to communicate insights effectively
• Understanding of analytical techniques including segmentation, hypothesis testing, predictive modelling, or AI/advanced analytics tools
• Strong stakeholder management and communication skills, with the ability to explain complex data clearly to both technical and non‑technical audiences

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Customer Intelligence Analyst (12 Month Fixed Term Contract) London, GB