Customer Insights Undergraduate Placement - Data & Impact

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Subsidised onsite canteen

Subsidised onsite restaurant

Onsite Wellbeing Centre

Job summary

VWFS is offering an Undergraduate Customer Insights placement in Milton Keynes within the Operational Excellence team. You will deliver management information, perform root-cause and trend analysis, and help improve customer outcomes through data-driven insights.

The role focuses on learning systems to extract and analyse data, supporting cross-functional projects, and presenting findings to stakeholders. Hybrid work pattern applies; 60-minute commute threshold noted for applicants.

Qualifications

• Studying towards a Business or numerate degree.
• Advanced PC literacy, especially Microsoft Office and Excel for reporting.
• Experience with Tableau would be desirable.
• Aptitude for analysis and confidence working with data.
• Strong communication and presentation skills.
• Able to work with stakeholders at varying levels across the enterprise.
• Good self-management and time management skills.

Responsibilities

• Develop cross-functional relationships to improve Quality Assurance oversight across Customer Operations.
• Support projects by understanding impact on customer outcomes across different business areas.
• Proactively improve outputs to anticipate future stakeholder needs.
• Identify input sources and take ownership of timely solutions and outputs that add value.
• Learn and use multiple systems to extract, combine and analyse relevant data.
• Carry out root cause and trend analysis based on customer outcomes, identifying risks and improvement areas.
• Support reporting activity using Tableau, Business Objects, Salesforce, Respond and CMS.

Skills

Data analysis

Communication & presentation

Time management

Stakeholder collaboration

Excel proficiency

MS Office

Education

Business or numerate degree

Tools

Tableau

Job description

VWFS is offering an Undergraduate Customer Insights placement in Milton Keynes within the Operational Excellence team. You will deliver management information, perform root-cause and trend analysis, and help improve customer outcomes through data-driven insights.

The role focuses on learning systems to extract and analyse data, supporting cross-functional projects, and presenting findings to stakeholders. Hybrid work pattern applies; 60-minute commute threshold noted for applicants.