Undergraduate Customer Experience Placement - Hybrid

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discretionary bonus

Car scheme

Pension contributions

Onsite canteen

Onsite restaurant

Wellbeing centre

Learning platform access

Job summary

Volkswagen Financial Services (UK) in Milton Keynes is seeking two undergraduates for a Customer Experience placement. You will help shape the customer journey across digital content and insights, delivering value through collaboration and effective communication.

The 12-13 month FTC starts around June/July, with hybrid work (office 3 days/week). A strong interest in customer experience and marketing communications will help you thrive in this role.

Qualifications

• Currently studying a degree in Business, Marketing, Communications, or another relevant field
• Strong Microsoft Office skills, with excellent literacy and written communication
• Strong analytical mindset and excellent problem-solving capabilities
• Excellent written and verbal communication with the ability to manage relationships with multiple stakeholders
• Self-motivated, with excellent organisational skills and ability to use own initiative
• Proactive and flexible approach with the ability to react to changing circumstances
• Ability to work independently and within a team
• Able to manage multiple projects to deadlines with strong attention to detail

Responsibilities

• Support new systems and processes that improve customer experience, including digital portal content and telephone journeys
• Monitor and maintain the customer chatbot, updating to improve effectiveness
• Coordinate quarterly updates to the retailer-facing renewals platform and gather customer feedback into actionable themes
• Present research and insights to support business initiatives and report CX activities

Skills

Analytical thinking

Written communication

Verbal communication

Organisational skills

Self-motivation

Teamwork

Attention to detail

Problem solving

Education

Currently studying an undergraduate degree in Business, Marketing, Communications or related field

Tools

Microsoft Office

Job description

Volkswagen Financial Services (UK) in Milton Keynes is seeking two undergraduates for a Customer Experience placement. You will help shape the customer journey across digital content and insights, delivering value through collaboration and effective communication.

The 12-13 month FTC starts around June/July, with hybrid work (office 3 days/week). A strong interest in customer experience and marketing communications will help you thrive in this role.