Customer Insights & Strategy Lead

FCDO Services; Hanslope; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym

Training and development opportunities

Job summary

A government organization in the UK is seeking an experienced Insights Manager to shape customer perspectives on strategic positioning. The ideal candidate will have customer-facing experience and strong communication skills. Responsibilities include gathering and interpreting insights from various data sources, creating research plans, and managing projects. This full-time role offers a competitive salary, generous benefits, and opportunities for professional development.

Qualifications

• Experience in a customer-facing role with high service levels.
• Excellent verbal and written communication skills.
• Highly organized with strong time management.
• Experience in data collation and analysis.
• Attention to detail and proofreading skills.

Responsibilities

• Shape insights for customer perspectives.
• Gather and interpret qualitative and quantitative data.
• Formulate an annual research plan.
• Prepare insights for insights projects.

Skills

Customer-facing experience

Strong communication skills

Organizational skills

Data analysis

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

A government organization in the UK is seeking an experienced Insights Manager to shape customer perspectives on strategic positioning. The ideal candidate will have customer-facing experience and strong communication skills. Responsibilities include gathering and interpreting insights from various data sources, creating research plans, and managing projects. This full-time role offers a competitive salary, generous benefits, and opportunities for professional development.