Customer Insights Lead - Impactful Market Research

Informa; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Great community with social events

Volunteer days with charity match funding

Career development opportunities

25 days annual leave plus additional benefits

Flexible personal benefits and medical cover

Job summary

A leading B2B events organization in Greater London seeks a Customer Insights & Market Research Specialist. In this role, you will lead customer research initiatives to enhance product development and marketing strategies. Key responsibilities include managing research projects, analyzing insights, and collaborating across teams. The ideal candidate has a Bachelor’s degree and at least 1 year of related experience. This role offers flexible remote work options and a supportive work culture.

Qualifications

• At least 1 year of experience in customer, market, data, research, or insights roles.
• Hands-on expertise in both qualitative and quantitative methodologies.
• Ability to translate insights into actionable recommendations.

Responsibilities

• Lead end-to-end customer research projects for multiple brands.
• Conduct qualitative and quantitative research including interviews and surveys.
• Synthesize findings into impactful reports and recommendations.

Skills

Research & Analytical Skills

Communication & Presentation

Stakeholder Management

Project Management

Data Visualization & Technical Proficiency

Education

Bachelor’s degree in a relevant field

Tools

Qualtrics XM

Microsoft Office

Job description

A leading B2B events organization in Greater London seeks a Customer Insights & Market Research Specialist. In this role, you will lead customer research initiatives to enhance product development and marketing strategies. Key responsibilities include managing research projects, analyzing insights, and collaborating across teams. The ideal candidate has a Bachelor’s degree and at least 1 year of related experience. This role offers flexible remote work options and a supportive work culture.