Director of Customer Insights & Engagement

Bidvest Noonan; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service company in the UK is seeking a Customer Insights Director to enhance customer satisfaction and retention. You will lead initiatives to gather insights, engage clients, and report findings to executives. The ideal candidate will have excellent communication and analytical skills and experience in customer service. This role includes developing strategies for client engagement and creating dashboards to monitor relationship health.

Qualifications

• Strong communication and analytical skills are essential.
• Experience in customer service and team management is preferred.
• Ability to create concise reports with actionable insights.

Responsibilities

• Participate in an engagement roadmap for top customer accounts.
• Develop strategies to extract customer insights and health confirmation.
• Schedule regular client meetings to gather information.
• Map customer journeys and advise on improvements.
• Generate reports and recommendations for the CEO.
• Develop a Customer Dashboard for improved customer engagement.

Skills

Good Communication Skills

Good Analytical Skills

Concise Reporting

Good Industry Knowledge

Customer Service Background

Team Management

Job description

A leading service company in the UK is seeking a Customer Insights Director to enhance customer satisfaction and retention. You will lead initiatives to gather insights, engage clients, and report findings to executives. The ideal candidate will have excellent communication and analytical skills and experience in customer service. This role includes developing strategies for client engagement and creating dashboards to monitor relationship health.