Customer Insights Manager

Mitsubishi Electric – UK; Hatfield; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual leave 25 days

Flexible working

Pension

Life Assurance

Private Medical

Discount platform

Referral scheme

Holiday Buy

Long service awards

Cycle to work

Sports & social club

Job summary

Mitsubishi Electric – UK is seeking a Customer Insights Manager in Hatfield to develop a deep understanding of customer needs, behaviours, and journeys across our target markets. You will consolidate insights from feedback programmes, CRM systems, research studies and market data to inform product strategy and go-to-market decisions.

You will champion the voice of the customer and translate insights into actionable recommendations that shape propositions, messaging and customer experiences

Responsibilities

• Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments
• Drive customer-informed decision making by translating customer insight into actionable recommendations that influence product strategy, proposition development, customer experience improvements and commercial priorities
• Identify customer learning priorities and lead the development of Voice of Customer and customer insight initiatives to strengthen business understanding and customer focus
• Provide customer-led validation of propositions, positioning, messaging and go-to-market activities to improve relevance and effectiveness
• Champion the voice of the customer across the organisation, ensuring customer needs and feedback are represented in strategic, commercial and operational decision-making

Job description

Role summary

The Customer Insights Manager is responsible for developing a deep understanding of customer needs, behaviours, decision-making journeys and experiences across Mitsubishi Electric's target markets.

By consolidating and interpreting customer insight from multiple sources, including customer feedback programmes, CRM systems, research studies, market data and stakeholder engagement, the role provides evidence-based recommendations that influence product strategy, proposition development, customer experience improvements and go-to-market decisions.

Key Responsibilities

• Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments
• Drive customer-informed decision making by translating customer insight into actionable recommendations that influence product strategy, proposition development, customer experience improvements and commercial priorities
• Identify customer learning priorities and lead the development of Voice of Customer and customer insight initiatives to strengthen business understanding and customer focus
• Provide customer-led validation of propositions, positioning, messaging and go-to-market activities to improve relevance and effectiveness
• Champion the voice of the customer across the organisation, ensuring customer needs and feedback are represented in strategic, commercial and operational decision-making

Benefits

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
• Pension
• Life Assurance
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
• Access to Mitsubishi's very own discount platform
• Colleague Referral Scheme
• Holiday Buy
• Long Service Awards
• Cycle to Work Scheme
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)