Customer Insights Analyst - Tableau & Snowflake

Harnham; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Harnham, a leading analytics consultancy, is seeking a hands-on customer analytics specialist to join a high-profile transformation programme in London. You will deliver insight-led dashboards and measurement frameworks that influence customer strategy.

You’ll design reporting from wireframes, work with Snowflake and SQL, and translate complex business needs into actionable analytics, collaborating with global stakeholders.

Qualifications

• Experience building dashboards in Tableau from wireframes and business requirements.
• Strong SQL skills and experience with Snowflake data sources.
• Proven ability to translate customer, CRM, loyalty data into actionable insights.

Responsibilities

• Build and enhance Tableau dashboards using Snowflake data from wireframes.
• Develop customer-focused reporting across acquisition, retention, lifecycle, and campaign metrics.
• Support migration and redevelopment of reporting assets, including decommissioned dashboards.
• Deliver measurement frameworks for customer testing, including test-and-control methodologies.
• Provide analytical insights to help stakeholders understand customer behaviour and optimize decision making.

Skills

Tableau dashboards

SQL

Data storytelling

Stakeholder engagement

Customer analytics

Test-and-learn design

Tableau usage

Tools

Tableau

Snowflake

SQL

Job description

Harnham, a leading analytics consultancy, is seeking a hands-on customer analytics specialist to join a high-profile transformation programme in London. You will deliver insight-led dashboards and measurement frameworks that influence customer strategy.

You’ll design reporting from wireframes, work with Snowflake and SQL, and translate complex business needs into actionable analytics, collaborating with global stakeholders.