Customer Insight & Testing Consultant

Aviva plc; Norwich; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Bonus 10% of salary

Generous pension scheme

29 days holiday + bank holidays

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn scheme

Parental and carer's leave

Cycle to work

Volunteering days

Wellbeing support

Job summary

Aviva plc is seeking a Customer Testing Consultant to turn customer feedback into tangible improvements. You will expertly manage testing priorities, oversee testing activity, and translate insights into business decisions across Insurance, Wealth & Retirement.

The role emphasizes influencing stakeholders and delivering clearer, more effective customer communications. With a salary circa £45,000, there is a 10% bonus potential and a range of benefits including a generous pension, holidays,

Qualifications

• Experience in customer insight, customer testing, customer experience, communications, market research or a related discipline.
• Strong stakeholder management and influencing skills, with the ability to drive action and effective decision making.
• Excellent analytical skills with experience producing management information, reporting and actionable business insight.
• Strong project planning and delivery capabilities, with the ability to manage multiple priorities and stakeholders.
• Excellent written and verbal communication skills, including the ability to simplify complex information and present compelling insight-led recommendations.

Responsibilities

• Identify testing priorities and oversee testing activity across Aviva.
• Translate customer feedback into actionable insight to support business decisions.
• Ensure customer communications testing is clear, effective and delivers good outcomes.
• Collaborate with a wide range of stakeholders to drive improvements across the organisation.

Skills

Customer insights

Customer testing

Customer experience

Communications

Market research

Stakeholder management

Analytical skills

Project planning

Communication skills

Job description

Aviva plc is seeking a Customer Testing Consultant to turn customer feedback into tangible improvements. You will expertly manage testing priorities, oversee testing activity, and translate insights into business decisions across Insurance, Wealth & Retirement.

The role emphasizes influencing stakeholders and delivering clearer, more effective customer communications. With a salary circa £45,000, there is a 10% bonus potential and a range of benefits including a generous pension, holidays,