Customer Testing Co-ordinator

Aviva; Norwich; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension

Holiday 29 days + bank holidays

Private Medical Benefit

Discounts on Aviva products

Matching Share Plan

Save As You Earn

Life and wellbeing support

Cycle to work

Job summary

Aviva is seeking a Customer Testing Coordinator to provide essential operational and administrative support for the customer communications testing programme. You'll help ensure testing activity is delivered effectively, governance requirements are met and records are maintained to support outcomes.

You’ll coordinate testing requests from across the business, manage stakeholder communications, maintain reporting and audit trails, and support management information and governance reporting.

Qualifications

• Strong administration and coordination experience with excellent attention to detail.
• Experience managing records, trackers, workflow documentation and reporting.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Coordinate testing requests from across the business and maintain governance records.
• Support production of management information and governance reporting.
• Maintain robust records to support customer outcomes and Consumer Duty expectations.

Skills

Administration

Organisation

Coordination

Attention to detail

Stakeholder engagement

Tools

Outlook

Excel

Teams

SharePoint

Job description

Customer Testing Coordinator – Salary Circa £35,000

Are you someone who thrives on organisation, attention to detail and keeping processes running smoothly?

This is a great opportunity for someone with strong administrative, coordination and reporting experience who enjoys working with a wide range of stakeholders. You may have experience supporting governance, customer experience, insight, operations or compliance activities and be looking to develop your career in a role where you'll help drive good customer outcomes across Aviva.

A bit about the job:

As a Customer Testing Coordinator, you'll provide essential operational and administrative support for Aviva's customer communications testing programme. Working within the Customer Testing team, you'll help ensure testing activity is delivered effectively, governance requirements are met, and robust records are maintained to support customer outcomes and Consumer Duty expectations.

You’ll coordinate testing requests from across the business, manage stakeholder communications, maintain reporting and audit trails, and support the production of management information and governance reporting. This role is central to the smooth running of the customer testing framework, ensuring testing activities are tracked, recorded and evidenced effectively.

Skills and experience we're looking for:

• Strong administration, organisational and coordination skills with excellent attention to detail.
• Experience managing records, trackers, workflow documentation and reporting activities.
• Strong written and verbal communication skills, with the ability to engage effectively with a range of stakeholders.
• Excellent prioritisation skills and the ability to manage multiple tasks and competing deadlines.
• Experience using Microsoft Office applications, particularly Outlook, Excel, Teams and SharePoint.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Salary Circa £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.