Customer Testing Coordinator — Flexible Hybrid Role

Aviva plc; Norwich; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunity 8% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discounts on Aviva products

Job summary

Aviva plc is seeking a Customer Testing Coordinator to provide essential operational and administrative support for the customer communications testing programme. You will coordinate testing requests, maintain reporting and audit trails, and support governance reporting to ensure customer outcomes and Consumer Duty expectations are met.

In this role, you will work with a range of stakeholders, manage documentation, and help ensure the testing programme runs smoothly with robust records and clear

Qualifications

• Strong administration and organisational skills.
• Experience managing records, trackers, workflow documentation and reporting.
• Excellent written and verbal communication with stakeholders.
• Ability to prioritise and manage multiple tasks and deadlines.
• Proficiency in MS Office applications (Outlook, Excel, Teams, SharePoint).

Responsibilities

• Coordinate testing requests from across the business.
• Maintain governance and audit trails for testing activities.
• Produce management information and governance reporting.
• Support the customer testing framework to ensure activities are tracked and evidenced.

Skills

Administration

Coordination

Reporting

Stakeholder communication

Attention to detail

Tools

Outlook

Excel

Teams

SharePoint

Job description

Aviva plc is seeking a Customer Testing Coordinator to provide essential operational and administrative support for the customer communications testing programme. You will coordinate testing requests, maintain reporting and audit trails, and support governance reporting to ensure customer outcomes and Consumer Duty expectations are met.

In this role, you will work with a range of stakeholders, manage documentation, and help ensure the testing programme runs smoothly with robust records and clear