Customer Insight Strategist: Shape Services with Data

Allscreens Nationwide Ltd; Nottingham; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Employer pension contribution

25 days annual leave + holidays

Flexible working options

Job summary

Government Recruitment Service in Nottingham is seeking a Customer Insight Specialist to lead qualitative and quantitative research, turning feedback into actionable recommendations for driver and vehicle services.

You will work with stakeholders across DVSA, designing research briefs, questionnaires and reporting results with compelling PowerPoint presentations and interactive Power BI dashboards.

Qualifications

• Experience in leading qualitative and quantitative customer research.
• Ability to design research briefs and questionnaires.
• Strong data interpretation and story-telling with insights.

Responsibilities

• Conduct qualitative and quantitative customer research to support the Customer Insight Manager.
• Design briefs and specifications to assist procurement of third-party research agencies.
• Collaborate with stakeholders and write research briefs, questionnaires and reports with PowerPoint and Power BI.
• Advise requestors on appropriate methodologies and research approaches.
• Manage tasks, timelines and report progress to the line manager.
• Provide guidance on getting the best customer insight for product and service development.
• Manage and report on projects within the DVSA insight programme.

Job description

Government Recruitment Service in Nottingham is seeking a Customer Insight Specialist to lead qualitative and quantitative research, turning feedback into actionable recommendations for driver and vehicle services.

You will work with stakeholders across DVSA, designing research briefs, questionnaires and reporting results with compelling PowerPoint presentations and interactive Power BI dashboards.