Customer Insight Assistant

Vico Homes; Wakefield; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

26 days holiday

Extra birthday day off

Flexible working

Personal development opportunities

Health and wellbeing package

Vico Homes Rewards

Volunteering Scheme

Cycle to work and shopping platform

Job summary

Vico Homes is seeking a Customer Insight Assistant to join our Insight and Scrutiny Team within Strategic Services. The role is permanent, up to 18.5 hours per week, with the Head Office in Castleford.

You will engage with customers using various research methods, collect data, cleanse it, and present clear insights. You’ll work across the organisation to tailor analysis and create engaging reports, using our library of projects to inform decisions.

Qualifications

• Experience of collating statistics and interpreting data.
• Excellent problem-solving skills, initiative and attention to detail.
• Good written and verbal communication skills.
• An organised approach to project management.
• The ability to meet tight deadlines.

Responsibilities

• Conduct data collection for both quantitative and qualitative research using a mixture of research methods
• Input data from survey work and undertake data analysis using statistical software
• Creatively design reports and presentations which present the findings of the research
• Conduct regular data management activities to maintain databases.
• Provide support where required to the work of the customer led Vico Scrutiny Team (VST), co-ordinated by the Scrutiny Officer and Scrutiny Support Officer based within the Customer Insight and Scrutiny Team.

Skills

Statistics interpretation

Data analysis

Communication skills

Project management

Attention to deadlines

Job description

We are looking for a Customer Insight Assistant to join our Insight and Scrutiny Team within Strategic Services.

About the role

As the Customer Insight Assistant, your manager will be our Senior Insight Officer. You will work up to 18.5 hours a week on a permanent basis, working flexibly in the Vico Homes operating area with our Head Office in Castleford.

You can expect to have a working week filled with a variety of activities. A large part of this role is customer facing, and therefore you will be engaging with our customers through a variety of research methodologies. Although, sometimes, nothing beats a phone call or meeting up directly with our customers.

Data collection is a busy aspect of the role, but the in-depth insights we can gather from our customers allows for high quality analysis and reporting. The interrogation of data will be a weekly activity, ensuring all data is cleansed and ready for analysis using a great attention to detail to achieve this.

As we work across the entire organisation, the way we analyse data may be different depending on the research objectives and desired outcomes. As a result, you may find that you spend part of your working week exploring ways of presenting data clearly, creatively and in an engaging way for our audience. No two projects are the same, although you will use our library of past and present research projects to make links to other areas of the business and make comparisons to past data.

What you’ll do

• Conduct data collection for both quantitative and qualitative research using a mixture of research methods
• Input data from survey work and undertake data analysis using statistical software
• Creatively design reports and presentations which present the findings of the research
• Conduct regular data management activities to maintain databases.
• Provide support where required to the work of the customer led Vico Scrutiny Team (VST), co-ordinated by the Scrutiny Officer and Scrutiny Support Officer based within the Customer Insight and Scrutiny Team.

What we’re looking for

• Experience of collating statistics and interpreting data
• Excellent problem-solving skills, initiative and attention to detail
• Good written and verbal communication skills
• An organised approach to project management
• The ability to meet tight deadlines

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact Mitchell Lindley, Senior Insight Officer on [e-mail].

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.