Customer Information Assistant

East Riding of Yorkshire Council; Goole; On-site; GBP 15,000 - 16,000; Part time

Job summary

East Riding of Yorkshire Council is seeking a part-time Customer Information Assistant for the Goole Adult Learning and Employability Centre. The role, 18.5 hours per week (Tue–Thu), focuses on delivering excellent customer service, handling inquiries, and supporting learning opportunities for a diverse community.

You will need strong ICT skills, excellent organisational ability, and the flexibility to work when classes run, including occasional evenings and Saturdays with enhanced pay.

Qualifications

• Commitment to providing excellent customer service.
• High level of communication skills – both written and oral.
• Excellent IT skills.
• Good administrative skills and attention to detail to ensure completion of relevant paperwork.
• Excellent organisational skills.
• Experience of working within a fast-paced environment with challenging deadlines.

Responsibilities

• Assist customers in person and over the phone, guiding them to learning and development opportunities.
• Contribute to planning, development and organisation of activities to meet centre targets.
• Be flexible with working hours and support travel to other centres as needed.

Skills

ICT skills

Customer service

Organisation skills

Communication skills

Job description

£15,011 - £15,257 per year ( Grade 5A pro rata)

Could you be a Customer Information Assistant delivering excellent customer service at our Goole Adult Learning and Employability Centre?

We are looking for people like you!

If you thrive on providing excellent customer service and have strong ICT skills, excellent organisation skills and a passion for helping people to achieve their potential, then this could be the job for you!

We are seeking to appoint a part-time Customer Information Assistant (18.5 hours per week) for our Adult Learning and Employability Centre in Goole.

This is an interesting, demanding, and varied role that requires resilience and the ability to multi-task.

You will be helping people to make decisions about learning and development opportunities. You should be target focused and prepared to contribute to the planning, development and organisation of activities that support the centre to achieve its specified targets.

You should have experience of dealing with customers in a face to face and telephone situation and be confident in your approach. You must be flexible with your working hours and able to work when our adult learning classes are delivered. We do not operate on a termly basis and our programmes are delivered to support people of all ages and abilities.

The post is for 18.5 hours per week – Tuesday, Wednesday and Thursday. Daily working hours are to be confirmed. There may be an occasional late evening, with a finish time of 7pm.

Occasional Saturday morning cover may also be required (additional pay would be made). Additional hours may be available during peak enrolment periods, and you may also be required to work from one of our other adult learning centres on occasions (travel expenses will be paid), so we are looking for someone who is flexible.

This is an excellent opportunity, for someone with a passion for customer service who is self-motivated, highly organised and resilient, to join our friendly team.

What we need from you:

• A commitment to providing excellent customer service.
  High level of communication skills – both written and oral.
  Excellent IT skills.
• Good administrative skills and attention to detail to ensure completion of relevant paperwork.
• Excellent organisational skills.
• Experience of working within a fast-paced environment with challenging deadlines.

What you get in return:

• A chance to share your passion for customer service and lifelong learning.
• Relevant training and support.
• Support from our experienced team.
• A professional and experienced line manager.

Travel

Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.