Part-Time Customer Information Assistant – Help Learners Succeed

East Riding of Yorkshire Council; Goole; Hybrid; GBP 15,000 - 16,000; Part time

Job summary

East Riding of Yorkshire Council is seeking a part-time Customer Information Assistant for the Goole Adult Learning and Employability Centre. The role, 18.5 hours per week (Tue–Thu), focuses on delivering excellent customer service, handling inquiries, and supporting learning opportunities for a diverse community.

You will need strong ICT skills, excellent organisational ability, and the flexibility to work when classes run, including occasional evenings and Saturdays with enhanced pay.

Qualifications

• Commitment to providing excellent customer service.
• High level of communication skills – both written and oral.
• Excellent IT skills.
• Good administrative skills and attention to detail to ensure completion of relevant paperwork.
• Excellent organisational skills.
• Experience of working within a fast-paced environment with challenging deadlines.

Responsibilities

• Assist customers in person and over the phone, guiding them to learning and development opportunities.
• Contribute to planning, development and organisation of activities to meet centre targets.
• Be flexible with working hours and support travel to other centres as needed.

Skills

ICT skills

Customer service

Organisation skills

Communication skills

Job description

East Riding of Yorkshire Council is seeking a part-time Customer Information Assistant for the Goole Adult Learning and Employability Centre. The role, 18.5 hours per week (Tue–Thu), focuses on delivering excellent customer service, handling inquiries, and supporting learning opportunities for a diverse community.

You will need strong ICT skills, excellent organisational ability, and the flexibility to work when classes run, including occasional evenings and Saturdays with enhanced pay.