Customer Identity Product Lead (IAM & Security)

Post Office Ltd; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

27.5 days annual leave + bank holidays

Up to 18% on target bonus

Annual car allowance

Generous pension with minimum 10% boss

24/7 digital GP and Employee Help

Life assurance and income protection

Online courses, mentoring, apprentices

Benefits platform with discounts

Résumé du poste

Post Office Ltd in London seeks a Customer Identity Product Owner to own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, and profile management, balancing user experience with security and regulatory needs.

You will collaborate with technology, cybersecurity and product teams to deliver secure, scalable IAM solutions, lead cross-functional delivery, and drive continuous improvement through data-driven insights.

Qualifications

• Proven experience as a Product Owner or Product Manager in Identity, Cyber Security, Digital or Technology environments.
• Strong knowledge of Identity and Access Management (IAM), including Authentication, Authorization, Single Sign-On (SSO), Multi-Factor Authentication (MFA), IGA and PAM.
• Experience managing product roadmaps and backlogs within Agile environments.
• Track record delivering complex technology initiatives across multiple stakeholders and teams.
• Experience collaborating with engineers, architects, security specialists and business leaders.
• Strong stakeholder management, communication and influencing skills.
• Ability to balance business priorities with risk and compliance considerations.
• Experience working within large-scale or regulated organisations would be advantageous.

Responsabilités

• Define and deliver the product vision and roadmap for Customer Identity services.
• Own and prioritise the product backlog based on business value, customer needs, security risk and compliance requirements.
• Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
• Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
• Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
• Acting as the primary point of contact for Customer Identity across product and delivery teams.
• Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
• Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
• Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.

Connaissances

IAM

Backlog management

Agile

Stakeholder management

Description du poste

Post Office Ltd in London seeks a Customer Identity Product Owner to own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, and profile management, balancing user experience with security and regulatory needs.

You will collaborate with technology, cybersecurity and product teams to deliver secure, scalable IAM solutions, lead cross-functional delivery, and drive continuous improvement through data-driven insights.