Customer Identity Product Owner

Post Office Ltd; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

27.5 days annual leave + bank holidays

Up to 18% on target bonus

Annual car allowance

Generous pension with minimum 10% boss

24/7 digital GP and Employee Help

Life assurance and income protection

Online courses, mentoring, apprentices

Benefits platform with discounts

Résumé du poste

Post Office Ltd in London seeks a Customer Identity Product Owner to own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, and profile management, balancing user experience with security and regulatory needs.

You will collaborate with technology, cybersecurity and product teams to deliver secure, scalable IAM solutions, lead cross-functional delivery, and drive continuous improvement through data-driven insights.

Qualifications

• Proven experience as a Product Owner or Product Manager in Identity, Cyber Security, Digital or Technology environments.
• Strong knowledge of Identity and Access Management (IAM), including Authentication, Authorization, Single Sign-On (SSO), Multi-Factor Authentication (MFA), IGA and PAM.
• Experience managing product roadmaps and backlogs within Agile environments.
• Track record delivering complex technology initiatives across multiple stakeholders and teams.
• Experience collaborating with engineers, architects, security specialists and business leaders.
• Strong stakeholder management, communication and influencing skills.
• Ability to balance business priorities with risk and compliance considerations.
• Experience working within large-scale or regulated organisations would be advantageous.

Responsabilités

• Define and deliver the product vision and roadmap for Customer Identity services.
• Own and prioritise the product backlog based on business value, customer needs, security risk and compliance requirements.
• Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
• Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
• Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
• Acting as the primary point of contact for Customer Identity across product and delivery teams.
• Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
• Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
• Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.

Connaissances

IAM

Backlog management

Agile

Stakeholder management

Description du poste

Career Opportunities: Customer Identity Product Owner (19155)

Requisition ID19155-Posted10/30/2026-Technology (50000000)-CISO (60000133)-Wood Street (14402)-Information Technology-Permanent-Full Time-City of London – and Greater London

Salary : Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Identity
Contract Type: Permanent
Working pattern: Full Time
Location: London
Closing Date : Friday 13th November (Please note we may close the advert sooner due to high volume of applicants)

What to expect

Reporting to the Head of Identity, you'll own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, account recovery, profile management and consent management. You'll work closely with technology, cybersecurity and product teams to deliver innovative identity solutions that balance customer experience, security and regulatory requirements.

Key responsibilities will include:

• Defining and delivering the product vision and roadmap for Customer Identity services.
• Owning and prioritising the product backlog based on business value, customer needs, security risk and compliance requirements.
• Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
• Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
• Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
• Acting as the primary point of contact for Customer Identity across product and delivery teams.
• Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
• Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
• Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

We're looking for an experienced Product Owner or Product Manager with a strong understanding of Identity and Access Management (IAM) and a passion for delivering secure, customer-centric digital products.

You’ll have:

• Proven experience as a Product Owner, Product Manager or similar role within Identity, Cyber Security, Digital or Technology environments.
• Strong knowledge of Identity and Access Management principles, including Authentication, Authorisation, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance and Administration (IGA) and Privileged Access Management (PAM).
• Experience managing product roadmaps, backlogs and prioritisation within Agile environments.
• A track record of delivering complex technology initiatives across multiple stakeholders and teams.
• Experience collaborating with engineers, architects, security specialists and business leaders.
• Strong stakeholder management, communication and influencing skills.
• The ability to make informed, data-driven decisions and balance business priorities with risk and compliance considerations.
• Experience working within large-scale or regulated organisations would be advantageous.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.