Customer Host

Heathrow Airport Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Private health insurance

Generous annual leave

Job summary

Heathrow Airport Limited is seeking an engaged Rail Station Operative to maintain safe and secure operation of the station during normal and emergency situations. You will follow operational procedures and respond effectively to incidents on the platform and gate lines.

Key duties include managing concourse areas, assisting customers with mobility and luggage, and ensuring compliance with health and safety rules.

Qualifications

• Must be trained in Heathrow Rail Operating and safety procedures.
• Experience in premium customer service environment.
• Able to assist customers with mobility and luggage on platform and through station.
• Must pass a Rail Safety medical assessment.

Responsibilities

• Manage the platform concourse areas and gate line during normal and disrupted operations.
• Be safe and comply with all company procedural rules and regulations including health and safety.
• To assist customers with reduced mobility, pushchairs, awkward luggage on platform and through station.
• Knowledge of train operators, products and Heathrow Airport.
• Report any assets that are unserviceable to support the reintroduction back into service as soon as possible.
• To be responsible for specific tasks within the emergency procedures for station evacuation to keep everyone safe.

Skills

Rail safety procedures

Customer service

Communication skills

Safety awareness

Job description

Heathrow isacity within a city.Andthere’sno place likeitwhen it comes to the scale of our ambitions.You’llbe part of a Customer team that drives our profitability across everything from retail,propertyand airport transport,through to passenger services, forecasting andcontracts withairlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We havea pioneeringagenda for digital, e-commerce and innovation, aswe look totransformthe way our passengers spendat our airport.

We believe the best way to drive growth across ouriconicairport is by improving the servicesoffered within it.Soalthough we know generating income is critical to driving our business forward,we’realso passionate about delivering the best possible passenger experience.You’llhelp us to get the balance right – not least so we can continue investing in an airport that leads the world.

Job Info

• Job Identification 5810
• Job Category Rail
• Job Schedule Full time
• Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB
• Contract Type Permanent
• Working Pattern Shift based

Job Description

You will maintain the safe and secure operation of the station during both normal and emergency situations by following operational procedures and responding effectively.

Principal Accountabilities

• Manage the platform concourse areas and gate line during normal and disrupted operations
• Be safe and comply with all company procedural rules and regulations including health and safety
• To assist customers with reduced mobility, pushchairs, awkward luggage on platform and through station
• Knowledge of train operators, products and Heathrow Airport
• Report any assets that are unserviceable to support the reintroduction back into service as soon as possible
• To be responsible for specific tasks within the emergency procedures for station evacuation to keep everyone safe

Qualifications, Skills and Experience

• Positive attitude to safety, security and customer experience and flexible working regime
• Experience of working in a premium customer service environment
• Trained and qualified in Heathrow Rail Operating and safety procedures
• Good communication skills. Can effectively communicate with customers and colleagues
• You must pass a Rail Safety medical assessment

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world. Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access. Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.