Airline Relationship Manager

Heathrow Airport; Hounslow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and annual bonus

Share in Success bonus

Generous annual leave and market-ledp­

Private health insurance

Wellbeing tools

Learning & development opportunities

Job summary

Airline Relationship Manager at Heathrow Airport leads strategic engagement with airline customers and the AOC. You will build and manage high-impact relationships, drive improvements through a targeted account management approach, and guide stakeholders through operational changes to ensure seamless integration.

You will coordinate end-to-end airline requirements, simplify communications, and deliver excellence for passengers and partners.

Qualifications

• Proven account management experience with ability to build strategic partnerships and deliver value.
• Strong understanding of the aviation industry and airline operations.
• Confident in leading meetings, delivering impactful presentations.
• Excellent communication and relationship-building skills with stakeholders at all levels.
• Proactive, solutions-focused mindset with ability to work independently and manage priorities.

Responsibilities

• Engage with airlines in performance discussions, using data and dashboards to identify trends and drive improvements.
• Build and manage relationships at all levels, aligning airline needs with Heathrow's operational priorities.
• Represent senior managers at key customer engagement sessions, acting as an ambassador for Heathrow and reporting back on issues, concerns, and feedback.
• Prepare agendas, briefings, and minutes for airline engagement meetings, ensuring actions are clearly recorded and tracked.
• Collaborate with the Heathrow Operational Readiness Team to deliver business change, including airline moves, new entrants, schedule changes, and automation.
• Work closely with Aviation, Operational Readiness, and Operations Planning teams to ensure joined-up delivery and communication.

Skills

Account management

Stakeholder management

Aviation industry knowledge

Presentation skills

Communication

Relationship-building

Problem solving

Independent work

Job description

It takes a special kind of team work to keep the world’s most iconic airport running smoothly.Over 65,000peopleacross hundreds of companieswork at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactivelydeliverimprovement across Heathrow and forourpassengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

Job Info

• Job Identification 5863
• Job Category Service
• Posting Date 08/27/2026, 03:04 PM
• Apply Before 09/03/2026, 10:59 PM
• Job Schedule Full time
• Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB
• Contract Type Permanent
• Working Pattern Monday-Friday Business hours

Job Description

Take your career to cruising altitude as an Airline Relationship Manager, where you'll lead strategic engagement with Heathrow’s airline customers, and the AOC. In this dynamic role, you'll build and manage high-impact relationships, drive behavioural change through a targeted Key Account Management approach, and guide stakeholders through operational changes. You'll be the connector coordinating end-to-end airline requirements, simplifying communications, and ensuring seamless integration of operational change across business units. you’ll be at the forefront of delivering excellence for passengers and partners alike. If you're ready to influence, innovate, and make a lasting impact in a fast-paced environment, this is the role for you.

Principal Accountabilities

• Engage with airlines in performance discussions, using data and dashboards to identify trends and drive improvements.
• Build and manage relationships at all levels, aligning airline needs with Heathrow’s operational priorities.
• Represent senior managers at key customer engagement sessions, acting as an ambassador for Heathrow and reporting back on issues, concerns, and feedback.
• Prepare agendas, briefings, and minutes for airline engagement meetings, ensuring actions are clearly recorded and tracked.
• Collaborate with the Heathrow Operational Readiness Team to deliver business change, including airline moves, new entrants, schedule changes, and automation.
• Work closely with Aviation, Operational Readiness, and Operations Planning teams to ensure joined-up delivery and communication.

Qualifications, Skills and Experience

Proven account management experience with the ability to build strategic partnerships, influence stakeholders, and deliver value through a collaborative approach.

Strong understanding of the aviation industry and airline operations, with the ability to balance customer requirements with Heathrow's operational and commercial objectives.

Confident in leading meetings, delivering impactful presentations, and driving clear actions and outcomes.

Excellent communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels, both internal and external.

A proactive, solutions-focused mindset with the ability to work independently, manage competing priorities, and deliver high-quality results in a fast-paced environment.

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

• We offer competitive salaries and excellent benefits that will support you now and in the future.
• As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.
• With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work.
• And of course, we’ll provide varied learning and development opportunities too.
• Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.