Community Engagement Co-ordinator

Heathrow Airport Limited; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Bonus schemes

Private health insurance

Pension

Job summary

Heathrow Airport Limited is seeking a Community Engagement Coordinator to support engagement strategies addressing operational impacts and community concerns. You will work with the Community Engagement Manager to ensure local voices influence Heathrow’s decisions and strategic expansion plans.

You will help capture feedback, support events, and maintain clear communication channels, shaping Heathrow’s reputation and community relations across the region.

Qualifications

• Strong interpersonal and communication skills for engaging diverse communities.
• Excellent organizational skills with ability to manage multiple priorities.
• Ability to write clearly and inclusively for varied audiences.
• Willingness to work evenings or weekends for events.
• Collaborative mindset and team-oriented.

Responsibilities

• Build understanding of local communities to inform engagement decisions.
• Plan and execute community events, including logistics and speaker coordination.
• Manage community inquiries via the Community Relations Helpdesk.
• Capture and share stakeholder feedback with internal teams.
• Produce clear communication materials across digital and traditional channels.
• Prepare reports and updates for senior leadership.

Skills

Interpersonal & communication skills

Organisational skills

Clear writing

Flexibility for evenings/weekends

Teamwork / collaborative mindset

Tools

Digital & social media tools

Job description

There'sno place like Heathrow when it comes tothescale of our ambitions.Together,we'reworking to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.Our Communications, Communities and Carbon function brings together engagement,communicationsand sustainability leadership.Thisis about more thanprotecting and enhancing our reputation.Focusingon the experiences of our passengers, colleaguesand partners,we ensurethatas Heathrow thrives,so too will our people, our communities, ourcountryand our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do.We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work.We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.

Job Info

• Job Identification 5673
• Job Category Stakeholder Engagement and Comms
• Job Schedule Full time
• Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB
• Contract Type Permanent
• Working Pattern Monday-Friday Business hours

Job Description

Join Heathrow’s Communities and Residential Property team, a teamdedicated to building trust and fostering positive relationships with the communities surrounding the airport.

As a Community Engagement Coordinator, you will play a vital role in supporting engagement strategies that address key operational impacts and community concerns, helping to protect and enhance Heathrow’s reputation as a responsible neighbor.

In this role, you will work closely with Community Engagement Manager to deliver tailored engagement activities, ensuring that local voices are heard and reflected in Heathrow’s decision making. You will be at the heart of the issues that matter most to our communities, capturing feedback, supporting events, and maintaining clear communication channels. Your work will directly influence how Heathrow responds to community needs and supports its strategic expansion plans.

Principal Accountabilities

Build strong understanding of local communities, ensuring their needs and feedback inform engagement and decision-making.

• Support the planning and execution of community events, including logistics, speaker coordination, and on-the-day engagement.
• Manage and respond to community inquiries through the Community Relations Helpdesk, ensuring timely and accurate information is provided.
• Capture, record, and share stakeholder feedback with internal teams to inform business decisions and improve community relations.
• Assist in producing clear, accessible communication materials across digital and traditional channels to keep communities informed.
• Prepare reports and updates on community engagement activities and emerging issues for senior leadership review.

Qualifications, Skills and Experience

• Strong interpersonal and communication skills, with confidence in engaging diverse community groups face-to-face and online.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Proven ability to write clearly and inclusively for a range of audiences.
• Ability to work flexibly, including occasional evenings or weekends for community events.
• Collaborative mindset and ability to work effectively within a team environment.

Ideally you will have

• Experience in community engagement or stakeholder relations within a large organisation.
• Experience in coordinating events or community activities.
• Knowledge of digital and social media tools for community communication and engagement.
• Understanding of local community issues and sensitivities related to large infrastructure projects.

About us

There's something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Take the next step

Join Heathrow and discover unlimited opportunities to make a difference