Customer Happiness Associate

SimplyCook; London; On-site; GBP 10,000 - 14,000; Part time

Benefits offered by this job

Free meals

Gym access

Pet-friendly policies

Competitive package

Job summary

A leading food service company is looking for a Customer Happiness Associate to provide exceptional support to customers via email, ensuring high satisfaction scores. This part-time role, lasting 3 months, involves responding to inquiries, maintaining communication with empathy, and using customer service software efficiently. You'll contribute to customer retention efforts with a focus on clear and thoughtful communication.

Qualifications

• Exceptional written and verbal communication skills.
• Previous customer service experience preferred.
• Collaborative team player with a great sense of humour.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media.
• Achieve daily email response targets.
• Update knowledge on products and services.

Skills

Communication

Attention to detail

Time management

Problem-solving

Tools

Dixa

Job description

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Join to apply for the Customer Happiness Associate role at SimplyCook

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Customer Happiness Associate (Part time / 3 month FTC)

The secret ingredient? You

As a Customer Happiness Associate, your primary focus will be to provide exceptional support to our customers by resolving their queries, primarily via email, in a way that delights with every interaction. Reporting to the Customer Happiness Team Lead, you will play a vital role in driving customer retention and happiness through thoughtful and effective communication. Additionally, you will serve as the voice of our customers, sharing their feedback and insights with other teams to ensure a seamless and outstanding customer experience.

Starting date: 1st July 2025

End date: 30th September 2025

20hs/week

Your mission

• Respond promptly and professionally to a high volume of customer inquiries across email, live chat, and various social media platforms.
• Communicate with empathy and clarity to maintain and achieve excellent customer satisfaction scores.
• Use SimplyCook’s customer service software, Dixa, to handle and resolve customer inquiries effectively.
• Achieving daily email response targets and meeting personal & team KPIs.
• Analyse and evaluate information to accurately report technical issues and bugs to your Team Lead.
• Continuously update and expand your knowledge of our products and services.
• Have a basic understanding of food safety and quality and be able to respond and escalate queries where required.
• Demonstrate flexibility and a collaborative attitude to assist other business departments as workload and priorities require.

Your profile

• Exceptional written and verbal communication skills.
• Excellent attention to detail.
• Previous customer service experience is preferred but not essential.
• Proficient in time management, organisation, and prioritisation.
• Excellent problem-solving abilities.
• A collaborative team player with a great sense of humour - an absolute must for us!

Why SimplyCook?

• A competitive package that rewards your skills and dedication.
• Join an award-winning startup backed by the largest food and beverage company globally.
• Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Services

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