Candidate Experience Executive - 6-month Maternity Cover

LHH; Remote; GBP 28,000 - 33,000; Full time

Job summary

LHH is seeking a Candidate Experience Executive for a 6-month maternity cover. This role focuses on delivering exceptional customer service and administrative support to candidates, acting as a representative of the company. Candidates must possess a strong customer service orientation, teamwork skills, and proficiency in Microsoft Office. You will be expected to manage candidate interactions and administrative responsibilities, ensuring a seamless experience for users.

Qualifications

• Customer service oriented and enjoys helping people.
• Able to prioritize and organize tasks effectively.
• Experienced in Microsoft Office and web-based applications.

Responsibilities

• Provide high-level customer service via phone, email, and in-person.
• Conduct research for Career Transition candidates.
• Support operations team with administrative tasks.

Skills

Customer service orientation

Team player

Microsoft Office

Job description

Candidate Experience Executive - 6-month Maternity Cover

Join to apply for the Candidate Experience Executive - 6-month Maternity Cover role at LHH

Candidate Experience Executive - 6-month Maternity Cover

Join to apply for the Candidate Experience Executive - 6-month Maternity Cover role at LHH

Candidate Experience Executive - 6-month Maternity Leave Cover

The Candidate Experience Executive will support LHH’s candidates. You will be “the face” of the company as the customer service representative. The role will provide essential trouble shooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues.

Reporting Relationships:

Candidate Experience Manager

Location:

Virtual/London

In this role you can expect to

Key Accountabilities

Customer Service

• Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA).
• Assist candidates with LHH Career Resource Network issues and liaise with IT department.
• Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA).
• Proactively connect with dormant candidates and direct them to use their programme.

Candidate Activity Research and Reporting

• Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts.
• Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH.

Administrative Support

• Support delivery operations team with ad-hoc administrative support.
• Provide coverage for peers when necessary.
• Support management of the Learning Centre, arranging local sessions and events and updating the system when required.
• Scheduling (Executive) candidates to consultants and supporting queries. (24 hr SLA)
• Monitor centralised inbox responding to candidate queries (24 hr SLA).
• Phone calls to candidates

Here’s what you’ll need to succeed

• Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders.
• Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously.
• Experienced in Microsoft Office, web-based applications and CRMs.
• Highly productive self-started, with the ability to work with all levels with an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/uk/en/diversity-and-inclusion/

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Administrative

• Industries

  Professional Training and Coaching, Human Resources Services, and Business Consulting and Services

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