Customer-Focused Solutions Implementation Engineer

Johnson Controls; Manchester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Johnson Controls is seeking a Technical Implementation Engineer to support the delivery of customer workplace technology solutions. You will install, configure, and deploy software, perform data migrations, and troubleshoot during implementations while working with project teams and technical specialists.

You will engage with customers to understand requirements, provide updates, and assist with system setup and user adoption.

Qualifications

• Experience delivering customer implementations and technical support across enterprise software.
• Ability to translate customer requirements into technical actions and project tasks.
• Comfort working with cross-functional teams and documenting technical procedures.

Responsibilities

• Install, configure, and deploy workplace software solutions for customers.
• Troubleshoot software, server, authentication, and integration issues during implementations.
• Perform data migrations and validation as part of project delivery.
• Support testing to ensure configurations operate correctly before deployment.
• Document issues, resolutions, and project activities clearly.

Skills

Customer service

Communication

Requirements gathering

Conflict management

Mentoring clients

Tools

IIS

SQL Server

SQL scripting

Data migration

SAML authentication

Software installation

Server configuration

Microsoft Outlook

Job description

Johnson Controls is seeking a Technical Implementation Engineer to support the delivery of customer workplace technology solutions. You will install, configure, and deploy software, perform data migrations, and troubleshoot during implementations while working with project teams and technical specialists.

You will engage with customers to understand requirements, provide updates, and assist with system setup and user adoption.