Customer-First Sales Admin Pro (Office-Based)

Chamberlain Music; Haslemere; Hybride; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free parking

Company pension

Employee Assistance Programme

Staff discount

Résumé du poste

Chamberlain Music in Haslemere is seeking an organized and proactive administrator to join our office-based team. The role combines customer care, order processing, sales administration and business support, working with Sales, Finance, Operations and Marketing to keep things running smoothly.

You will handle inquiries from teachers, musicians, parents and school staff, manage the Sales Administration inbox, process orders and quotes, and help maintain accurate records.

Qualifications

• Minimum 1 year’s experience in an administrative role.
• Experience in sales administration is advantageous.
• Experience in direct customer communication via multiple channels.
• Proficient in MS Office (Outlook, Word, Excel).

Responsabilités

• Manage the Sales Administration inbox and prioritise tasks.
• Respond to inbound calls, emails and web chat enquiries.
• Provide advice on musical instruments and equipment.
• Process orders, quotes, and manage service orders from sale to invoicing.
• Support Sales team in meetings and cross-department projects.
• Liaise with internal departments to resolve customer queries.
• Maintain accurate customer, order and service records.

Connaissances

Administrative experience

Microsoft Office

Customer service

Communication skills

Sales administration

Attention to detail

Outils

Excel

Word

Outlook

Description du poste

Chamberlain Music in Haslemere is seeking an organized and proactive administrator to join our office-based team. The role combines customer care, order processing, sales administration and business support, working with Sales, Finance, Operations and Marketing to keep things running smoothly.

You will handle inquiries from teachers, musicians, parents and school staff, manage the Sales Administration inbox, process orders and quotes, and help maintain accurate records.