Customer-First Retail Sales Associate | Growth & Benefits

Theo Paphitis Retail Group; Clapham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancement options

Holiday allowance + wellbeing day

Training programmes

Job summary

Ryman in the United Kingdom is seeking a Sales Assistant to be the friendly face in-store, helping customers find exactly what they need and delivering a brilliant shopping experience every time.

You'll support the Store Management Team to drive sales, provide exceptional service, handle queries and returns, and upsell where appropriate, while maintaining stock, displays and store standards.

Qualifications

• Customer-first attitude with a passion for exceeding expectations.
• Ability to handle queries, complaints and returns.
• Willingness to learn product knowledge and support upselling.
• Flexibility around working hours and location.

Responsibilities

• Ambassador for Ryman; share product knowledge with customers.
• Deliver excellent customer service and exceed expectations.
• Handle queries, complaints and returns professionally.
• Meet and aim to beat sales targets and KPIs.
• Understand customer needs and recommend products.
• Operate till accurately and follow loss prevention.
• Keep stock replenished and shelves tidy.
• Maintain visual merchandising and store housekeeping.
• Build product knowledge and develop skills.
• Follow Health & Safety policies.

Skills

Customer service

Communication

Teamwork

Sales awareness

Job description

Ryman in the United Kingdom is seeking a Sales Assistant to be the friendly face in-store, helping customers find exactly what they need and delivering a brilliant shopping experience every time.

You'll support the Store Management Team to drive sales, provide exceptional service, handle queries and returns, and upsell where appropriate, while maintaining stock, displays and store standards.