Customer-First Retail Associate | Flexible Shifts

Moto Hospitality; Birmingham; On-site; GBP 18,460,000 - 36,920,000; Full time

Benefits offered by this job

Discretionary bonus

Colleague discount

Enhanced benefits

Life assurance

Job summary

Moto Hospitality is hiring a Retail Assistant for the WHSmith counter at Frankley Services, M5, near Birmingham. You will greet customers, process orders, and help maintain an inviting store that reflects brand standards.

You’ll assist with deliveries, replenish displays, and work with teammates to deliver memorable service across varied shifts. The role offers discretionary bonus potential, staff discounts, enhanced benefits, and life assurance, with a focus on customer experience and teamwork

Qualifications

• Customer service focus and friendliness.
• Ability to thrive in fast-paced environments.
• Willingness to work flexible shifts including early mornings and evenings.

Responsibilities

• Greet customers with a warm welcome and process orders efficiently.
• Maintain brand standards and provide a clean, welcoming store environment.
• Replenish displays and ensure product availability.
• Assist with deliveries and stock as needed.
• Support colleagues to deliver a collaborative customer experience.

Skills

Customer service

Friendly communication

Teamwork

Flexibility

Tools

POS system

Job description

Moto Hospitality is hiring a Retail Assistant for the WHSmith counter at Frankley Services, M5, near Birmingham. You will greet customers, process orders, and help maintain an inviting store that reflects brand standards.

You’ll assist with deliveries, replenish displays, and work with teammates to deliver memorable service across varied shifts. The role offers discretionary bonus potential, staff discounts, enhanced benefits, and life assurance, with a focus on customer experience and teamwork